[Resolved]  Goibibo — bus booking

First Incident:

Goibibo Bus reservation details
Bangalore - Chennai Sat, 24 Mar 18 BTM Travels Boarding tin factory: 2205
Luxura A/C Sleeper Executive Luxury (2+1) Bangalore 23:35 hrs Chennai 05:35 hrs
.The email sent to goibibo is as follows:-

First of all in your online booking with BTM travels, the boarding point tin factory shows bus( no van or car pickup). Whereas after reaching the pick up point no number which you provided in the message is active. Horrible . Called up goibibo and informed. Not satisfied as he said will take 15 mts to check .

Anyway managed myself to get BTM travela number through Google and contacted, the guy informed aditya travels bus will come board and you will be dropped in.majestic to further board to Chennai.

Reached majestic at 2255pm aditya travels dropped at a point and said go search for General travels, ask for your BTM travels.

After finding General travels checked for BTM he said you will travel in Sharma transport . Anyway after patient waiting got bus at 1125 pm .

Thought peacefully will reach Chennai my drop point ashok pillar.. however another surprise I was forced to get down at koyembedu metro as bus goes to Chennai central.

Please ensure this type of travel inconvenience never happens to prime customers.

No action taken----only received a sorry message
Suresh_TR00017928
Mar 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB98ef199724.

We are sorry to tell that Goibibo accepted your complaint and raised a validation against the bus operator against your complaint, we will be reverting as soon as we get the confirmation from the operator for your query.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Suresh
Goibibo Team
[protected] /[protected]Available 24X7)

Second incident:

Stephen_TR00031269
Apr 25
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for the inconvenience caused.

This is to inform you that, we have forwarded your complaint to our concern team, and they will give proper feedback to the operator and appropriate action will be taken for the same.


It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Stephen Raj
Goibibo Team
[protected] /[protected]Available 24X7)
On Mon, 23 Apr at 1:01 PM, kalaiselvan r wrote:
Goibibo team it's very bad response from You, 2 hrs response not received even after 48 hrs.

Really bus booking through goibibo is horrible, worst and irresponsible response from goibibo after being a hot customer still booking international and domestic flights.

This is my second worst experience with goibibo buses ...the recent trip to trichy in sri sst travels ( in bus written tmt travela) the bus started at 2am instead of 1145pm and from different boarding point. The bus started after all passengers quarrel with bus operator and driver at mid nights hours after calling the police bus started.

Why goibibo is having such buses, refer my previous complaint on bus trip Bangalore to chennai..

These two trips I am humiliated after spending money I lost my time, undergone mental agony, family unsafe.

I trust strong action is taken on both incidents or I should go for consumer court.

Rgds kalaiselvan

On Sat, 21 Apr 2018, 02:21 Goibibo Helpdesk, wrote:
Dear Customer,
This is a courtesy e-mail to let you know that we have received your request with a subject of [ Goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking ID [ Goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,
Goibibo Support Team

22289201:141875

kalai
Apr 25
to Goibibo
Bro don't send apologies and keep sleeping... take action

I am fed up with goibibo bus operators being an elite customer to goibibo.

Why action is not taken... simple message like this does not help me.or any other passenger who.undergoes mental agony, waste of time, hamper of their work.

This time.i would like you to take action and update me.

Regards kalai

Suresh_TR00017928
Apr 26
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction ID: GOBUSMOB7f3c7565f3.

We regret for the inconvenience caused from our bus operator end. We had a discussion with the bus operator based on your feedback.

However, we have shared your feedback to the operator and operator apologies for the same and he agreed he will improve the service.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Suresh

kalai
May 6
to Goibibo
Hi

What's the action taken ??

Regards kalai

PoojaBUS_TR00027238
May 7
to me
Dear kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

This is to inform that we have escalated to the concern team and to the operator stating the problem which you have faced. Operator has apologies regarding the issue and ensures that same will not be repeated with your future journeys.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Pooja C
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

kalai
May 7
to Goibibo
Hi

Really not convinced with apologies becoz it's happening right now also... why don't goibibo take action by removing that transport and confirm .

I will send the bus photos if you require and what time they start...it's daily routine these bus operators don't start before 2pm...

This is not first instance for me this is second instance through goibibo and no action taken except apologies...

Don't need your apology or bus operators rather I would know the action please.

Regards kalaiselvan

ZameerBUS_RB2271
May 8
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

We tried contacting you on the number given in the booking whereas were unable to establish contact. Would recommend you to kindly get in touch with our customer care @ [protected] /[protected]Available 24X7).

Note:- As a token apology we will process you 200 non-promotional go cash so that you can redeem it for the future bookings kindly acknowledge us on the same so that we can go ahead and process for refund.

To prevent such errors in the future, we are going to implement further safeguards and introduce additional checks, we strive for our client’s satisfaction and prioritize your needs. we will give proper feedback to the driver and appropriate action will be taken for the same.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Zameer Ahmed
Goibibo Team
[protected] /[protected]Available 24X7)
22289201:141875

MohammedRB_TR00038903
May 9
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

As per our previous communication, we are awaiting documents/acknowledgement from your end.

Since, we haven’t received any revert, we are ignoring the request raised by you for now and resolving the ticket.

However, you may, at any point of time, write back to us with requested information and we shall be happy to assist you further.

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mohammed Irfan
Goibibo Team
[protected] /[protected]Available 24X7)

22289201:141875

kalai
May 10
to Goibibo
Hi goibibo team it's very pathetic to receive a bribe from you as compensation stating.by 200 go cash my mental agony, late start by 3 hours and false communication by goibibo that start time is 1145 hrs is solved. After ending up with big fight bus operator and driver started the bus this was unsafe when travelling with ladies.

It's not mandatory that I should reply immediately, you people want to close and say no response I got only once call from.goibibo.

So far you did not address action taken rather saying sorry / apology we have informed the operator.

Not satisfied with your answers.

MujibRB_TR10083242
May 10
to me
Dear Kalaiselvan,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query regarding the transaction ID: GOBUSMOB7f3c7565f3.

Please accept our sincere apologies for inconvenience caused.

As per the telephonic conversation, we assure you that the feedback shall be share to the bus operator and appropriate action will be taken against the concern.If repeat offenses are observed, the BO gets blacklisted but we will not be informed of the action taken against them

For further assistance please write us on 24/7 Express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mujib B
Goibibo Team
[protected] /[protected]Available 24X7)