[Resolved]  Goibibo.com — Amount not giving back when use gocash option choose

Address:

Pune, Maharashtra

I booked 2 bus ticket from pune to chandrapur by mistakenly date was entered wrong so I requested to update the booked ticket date they told it is not possible, you have to cancelled the booking and again book new ticket I did cancelled the ticket and selected go cash option to use further refund amount but I try to use this option to book again the ticket even selected the check box to choose gocash option still all amount is debited from my credit card. Now I requested gocash amount to refund in my card they are saying it is not possible even they mention while transferring in gocash if you are not to use it later you can transfer to back you money into your source account from which the amount debited still they are not refunding to my money back and saying you will have to use it for future booking only it is not possible to refund your card.They were saying in mail they will refund or resolve this issue in 48 hours and after 48 hours I called in customer care then they said not possible to refund to card only you can use it future booking it very incorrect if customer don't want to use then their money should be given back. Please take action on this they cheating the people in this kind of situation.