[Resolved]  Goibibo.com — Cancelled our bookings without any notice

Address:

Faridabad, Haryana

I have booked a hotel reservations from goibibo. Com on 8 th of June 14 from 9 th to 11 th June 14 in hotel Vikram vintage inn in Nainital wide HTL42Z648P in the name of Dr Sonal Gupta, for which they called up on 9 th that the hotel is sold out and the confirmed reservation is cancelled, we were two families and were on our way to Nainital, we're short of 100 Kms, asking what to do, they had no proper answer and had created a lot of inconvenience to our vacations, we were traveling in group of two couples with 4 children. They insisted on canceling the reservations and credit my amount in my bank for which I refused. The point is if due to some reason I would have cancelled my programme and demanded my refund they would have shown us the cancellation policy and would have forfeited all our money, now they escape with refunding the money and causing soooo much of inconveniences .what should be the penalty and should we move to consumer court . They had a very unprofessional approach towards this.