[Resolved]  Goibibo.com — goibibo.com - still I am not recived refund from goibibo while irctc refunded to goibibo on 15.04.20.

Dear sir
I booked my e-ticket online from goibibo.com on 12 march 2020 for the date of journey 19 April 2020. PNR number for this ticket is [protected] and Goibibo transaction ID is TRNAFLH4KAZC5A. I Could not travel by this ticket due to cancel the train by Indian railway on 15 april 20. That train suspended from 15th April 20 to 3rd May 20 for the prevention of pandamic covid19.

And i have received a email from IRCTC about my ticket cancelation and refund on 15 April 2020. IRCTC mentioned in his mail collect your refunded money from your agent ( Gobibo.com)

But still now I didn’t get any refund from my agent (goibibo.com) against PNR number [protected] and Goibibo transaction ID - TRNAFLH4KAZC5A.

For the above matter i tried to contact with goibibo customer care executive by email ([protected]@ibibogroup.com, [protected]@goibibo.com ) /phone( ‪+91-[protected]‬) but i did not get any helpful response by human employee. the phone, email and chat automatically operated by computerized system these are not useful for all cases.

please help me and resolve my problem

pradip tiwari