Goibibo.com — Inability to change/cancel the booking - Not Showing the booking though sent a voucher on email

Address:

Mumbai City, Maharashtra

I booked flight for two passengers from goibibo.com on Jan, 15, 2015 for date May 02, 2015 with booking ID F6EX1MZTR from New Delhi to Mumbai. First of all, I am unable to retrieve my booking from the company's so called web interface. In constantly says that it is invalid ID. Secondly, When I try to retrieve it using phone, it says no ID exist using my phone number and thus I am unable to make changes. It can be seen directly on the airline site but rescheduling there requires your intervention. There is noway a customer executive can be reached on the helpline number instead automated responses are given, which doesn't recognise the Booking ID sent on email. Attaching screen shots of PNR emailed and Error in retrieving same ticket from your database.