Goibibo.com — International flight reschedule denied

Address:

New Delhi, Delhi

I've requested rescheduling this so many times, I've sent the request through website, only one representative called back in 2 days ago and claimed it cannot be rescheduled. I called Etihad and couple of other travel agents, they all say Goibibo can reschedule this but you guys are claiming it cannot be. This is a fraud. All international tickets can be re-scheduled, there are no exceptions to this. How can you create such rules and not put upfront to people. I'm not asking for refund, I'm asking for rescheduling. By all means you'll have to do this. I read the ticket details CAREFULLY before booking and it clearly said it can be re-scheduled for Amount (X + Y), no where it said non-refundable cannot be re-scheduled. They're fraud.