Goibibo.com — Money Not refunded yet

Address:Bangalore, Karnataka

i had boked 2 bus tickets from bangalore to goa by garden city tours and travels date of journey 14/8/2014 .I was surprised to know the ticket booked for the above mentioned bus was not in service from few months, which was enquired by my end to the bus operator not from ibibo. therefore i demanded full return of the sum which was confirmed from ibibo and was asked to wait for 7-10 days for the sum to show in my account but i had to complain again and was informed there was some technical issue from ibibo hence money was not transferred and this happend twice . So i demand my full return along with token of apology as ibibo has wasted my time as well failed to keep its promise .my booking id is gobus0ab[protected].
+1 photos
Was this information helpful?
No (0)
Yes (0)
customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Manisha

Please find the below refund details:

Request ID PayU ID Bank Ref No Action Amount Status Requested Time Success Time Bank ARN 87023964129153105201414049628capture 2550.00SUCCESS[protected]:46:[protected]:46:[protected]refund 2550.00failure[protected]:00:20

Kindly note that the refund was processed on 24th July however the same has failed.

We are verifying the issue and shall revert accordingly.

Thanks and regards
Goibibo Team
Dear Manisha

Please be informed that the below refund has been again processed today therefore as per
bank policy it will reflect within 4-5 working days (excluding Saturday and Sunday) in your account.


Request ID
PayU ID
Bank Ref No.
Action
Amount
Status
Requested Time
Success Time
Bank ARN


87023964
[protected]
[protected]
capture
2550.00
SUCCESS
[protected]:46:38
[protected]:46:38
NA

89626555
[protected]
NA
refund
2550.00
success
[protected]:00:20
[protected]:38:35
NA

Thanks and regards
Goibibo Team
Dear Manisha

Please find the below:


Request ID


PayU ID


Bank Ref No.


Action


Amount


Status


Requested Time


Success Time


Bank ARN


87023964


[protected]


[protected]


capture


2550.00


SUCCESS


[protected]:46:38


[protected]:46:38


NA


89626555


[protected]


NA


refund


2550.00


success


[protected]:00:20


[protected]:38:35


75134834219914099153027


Thanks and regards
Goibibo Team

REFUND NOT PROCESSED

Booking id: GOBUSAND7ab[protected] Comlpaint no from IBIBO: 678554 Date: Complaint was raised for refund: August 12 This refund request had not been processed yet. Please give me justice.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5117
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information