[Resolved]  Goibibo.com — Non refundment to Bank due to erroneous selection of goCash account

Address:

Mumbai City, Maharashtra

Dear Sir I had booked Hotel Shanti Surbhi Mahabaleshwar through goibibo.com tendering an online payment of Rs 19152 /- on 15.10.2014 Booking ID :HTL2ZYG62T . However I had to cancel the booking on 21st Oct 2014 after my father in law suffered a heart attack and had to be hospitalized. While making the cancellation at 02.46am after my father in law suffered the attack I inadvertently had selected the goCash option . The mail from goibibo informed on the cancellation that the money would be refunded in 3-4 working days . Having not received the amount even as of today 28.10.2014 I called up your Hotel section and the lady executive on explaining my case informed that since I had selected the goCash option the money has been transferred to my goCash in my goibibo account and there is no going back & would never be refunded to me and can only be used for bookings through goibibo.com . What goibibo.com has done to me is beyond comprehension .This fixes me up with goibibo.com and my own money has been literally 'snatched' away from me which has put my limited finance a salaried employee in complete jeopardy . I cannot contemplate that a reputed service provider as goibibo.com can resort to such measures and will not refund the amount to the customer notwithstanding the selection of the goCash option. I am an ONGC ( OIL & Natural Gas Corporation Limited the National Oil & Gas Company of Govt of India- Ministry of Petroleum & Natural Gas -MOPNG) employee and am sure many of colleagues would have used your services and will try and find from my HR deptt in the Ministry of Petroleum & Natural Gas (MOPNG) regarding this aspect & what needs to be done . I humbly seek that justice be done and that my money is refunded to me in my Bank . regards Saradindu Sengupta