[Resolved] Goibibo.com — Refund not deposited in account

Ravindra Mali

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Booking ID GOBUSae[protected] [goibibofeedback-599508]

Bus Booking from Pune to Mysore on 18.05.14 & booking cancelled on 14.05.14

Status from your end is Refunded but not deposited in my account,

I was Log in to my account. & click on my Go-cash also click on transaction History but there was no option for Refund to card & there is following message occured

There are no go Cash transactions made by your account.

Kindly see in the matter & hope for resolve the same.

Thanks & Regards,

Ravindra Mali.

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Verified Support

Dear Mr Mali

Greetings from Goibibo.

Kindly note that the refund has already been credited into your GOcash account.The below is the details for your reference:

Date

Application

TransactionId

bookingid

mihpayid

gocredid

booking_cash_amount

booking_credits_amount

total sale

refund_cash_amount

refund_credits_amount

total refund

username

May 3, 2014, 6:29 p.m.

bus

GOBUSae[protected]

RBNF4DZ47

99800702

GOCRED3c88f[protected]

1885.0

0

1885

0

1585

1585

[protected]@ssepl.biz

We have also emailed you the status.Please refer to the same.

Thanks and regards
Goibibo Team