[Resolved] Goibibo — Gocash fraud | |||||
I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we couldn't raise any service request if we met any issues. Please find attachments. Was this information helpful? | |||||
Mar 29, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 23, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from GOIBIBO! This email is in reference to your above query. Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/ We hope this resolves your concern. Verified Support Feb 23, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from GOIBIBO! This email is in reference to your above query. Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/ We hope this resolves your concern. Verified Support Feb 23, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from GOIBIBO! This email is in reference to your above query. Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/ We hope this resolves your concern. Regards, Jagpreet Singh Goibibo team Contact:[protected] Verified Support Feb 24, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from GOIBIBO! This email is in reference to your above query. Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/ We hope this resolves your concern. Hence, we are closing your query from our end. | |||||
 1 Comment | |||||
Comments
Yes, I agree. So far, I was utilizing the goCash for hotel and bus booking. But when I tried to book air tickets, it is allowing me to redeem just 1% of the transaction amount. When I contacted the support team as well as management team, they are saying that as per TnCs, the airline will control the usage of goCash. I don't understand why airline comes into the picture? Does it make sense?
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