[Resolved] Goibibo — hotel booking - goibibo

CM Kiran

from Gurgaon, Haryana

Address:

560019

I had booked a hotel through goibibo app at bhadravathi on dated 20/09/2018 and i had paid amount 2 times and received confirmation receipt on email as well as whatsapp from goibibio, but @ hotel manager denied my bookinh by stating there was intimation from goibibio to him and i had to wait on road for 3 hours with family and kid at late night to book another hotel, which irritated me and wasted all my efforts and my time.

I am not getting any resolution from goibibo on this.

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Oct 29, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi CM Kiran,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Sep 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi CM Kiran,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.