[Resolved] Goibibo — hotel is too bad refund my money back | |
Dear go ibibo team, My first and worst experience with you. I heard about the customer satisfaction at go ibibo that is reason i choose to book through you for my special moment (My honeymoon) but i guess i did a big mistake. The room was not at hygienic as the bed sheet was all dirty plus mosquitoes was all over. There was no safety feeling at all as i have to change our hotel bcoz hotel staff was not cooperative. Looking for positive response plus amount to be refund as soon as possible My hotel booking id[protected] Was this information helpful? | |
May 26, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 19, 2019 Ibibo Group / Goibibo Customer Care's response Dear Nitsgarmia, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear Nitsgarmia, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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