Goibibo — No refund

Date of incident: 22 april 2019
This is in regard to booking id: tuakdw33w.
Pnr: xumbur

It has been over a year (1 whole year from 2019 to 2020) following up with goibibo for refund. This is my 3rd complaint on consumer complaint forum and every time they label my complaint as [resolved] despite of doing nothing. I didn't know that refund process will be so much painful when goibibo claim that they are customer (User) friendly.
Every time i check the status of refund it shows under process or the emails i received from them state the same. For past 1 year its still under process. Please be specific with the dates or mention the years it will take to process, so that i don't have to wait for so long impatiently.
And this time kindly do not label this complaint as [resolved] without doing anything from your part.