[Resolved]  Goibibo — no refund on cancelled booking

Address:

KK NAGAR, Chennai, Tamil Nadu, 600078

Dear goibibo team

I have cancelled a booking with booking id amdwz459o on 29th march 2019. I have received a confirmation mail also from goibibo on the same day that my booking is cancelled and refund will be done.

But so far i have not received my refund. Few times i contacted your customer care. After keeping me on hold for more than 30 minutes, they told every time that they will call back but they never called back. Now if i contact your customer care, i am getting only the message that due to call volume could not attend my call. And i tried many times and getting the same message. Hence your customer care is not able to be contacted.

Hope you will acknowledge this mail and will return my money at the earliest.
Repeatedly you are replying that my mail is short and can not be resolved with the following reply.

"we have examined your complaint and it appears to be a bit short. Short complaints rarely get resolved and often are left ignored by companies. Please expand your complaint in order to have a higher chance of having your issue resolved."

What do you mean by short? What details you want. The way in which you are handling this issue, it seems you try to cheat me.

I am not able to contact goibibo through phone and by mails. You have blocked all the medium so that i can not contact you.

If you are not returning my money, i will initiate legal actions on goibibo

My mobile contact number - +[protected]

Thanks & regards,

Kumaresan ramaswamy