[Resolved] Goibibo — non availability of commercial channels on tv in rooms - hotel shilpa residency, mulund, mumbai

Shiv Ahuja

from Ringas, Rajasthan

Address:

Near Mulund Check Naka,LBS Marg, Mumbai

Kindly refer to my email complaint dated 14th march and 26th march 2019. I am yet to receive your reply.

2. Kindly expedite your reply.

3. No commercial channels are provided on tv in rooms of the hotel shilpa residency, mulund check naka, lbs marg, mulund (West), mumbai. Hotel is charging approximately rs.5, 000/- per night. This is too much.

4. I had given in writing at hotel

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Jun 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Ahuja,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3BXRCK8Y.

As per the last response sent on March 18th, we already checked account details and observed that our team already reverted with the closure, stating post discussion with the hotelier (Mr. Akash Shetty, Accounts Department, [protected]), booking was amended and confirmed.
Amount payable to the hotel: INR 83793 to the hotel for this booking.

For any clarification, please revert on the Ticket #27067014.

Assuring you best of our services.

Regards,
Team-Goibibo

Jul 18, 2019

Updated by Shiv Ahuja I have not received any reply regarding my complaint that Hotel Shilpa Residency is not providing commercial TV channels like Sony, Zee, Colours etc., in their rooms. I want to know whether the Hotel provides the same. It is ridiculous that even after payment of approx. Rs.5, 000/-, customers are not provided these TV channels. Kindly reply.