[Resolved]  Goibibo — Refund not given by Goibibo

Address:INDIA
Website:Goibibo.com

Respected sir/madam,

I booked my flight ticket which was showing refundable while booking through Goibibo on 25 July 2020 from Kochi to Dubai but due to some problem i couldnt travel on this date. So i cancelled my flight ticket through customer care of Goibibo and confirmed with there representetive that i will get my complete refund as he said hence I told him to cancelled my flight ticket which was Rs 34693/-. But I still dont get my refund from Goibibo yet. I also took some screen shots of Goibibo app which showing my refund amount which was Rs 27402/-.
So I did number of times called to them about my refund and now they are saying that i will get only Rs 2000/- which is not correct amount which i was paid to them while booking. They did fraud with me. Still i dont get my refund back. i already attached some evidence with this complaint hope i will get my refund back.

PNR No - XKVRER
Flight No - IX1435
+5 photos
Was this information helpful?
No (0)
Yes (0)
Nov 1, 2020
Complaint marked as Resolved 
Respected sir/madam, I baught my flight ticket which was showing refundable while booking through Goibibo on 25 July 2020 from Kochi to Dubai but due to some problem i couldnt travel on this date. So i cancelled my flight ticket through customer care of Goibibo and confirmed with there representetive that i will get my complete refund as he said hence I told him to cancelled my flight ticket which was Rs 34693/-. But I still dont get my refund from Goibibo yet. I also took some screen shots of Goibibo app which showing my refund amount which was Rs 27402/-. So I did number of times called to them about my refund and now they are saying that i will get only Rs 2000/- which is not correct amount which i was paid to them while booking. They did fraud with me. Still i dont get my refund back. i already attached some evidence with this complaint hope i will get my refund back. PNR No - XKVRER Flight No - IX1435
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Nov 01, 2020
Updated by pravin donde
Respected sir/madam,

I booked my flight ticket which was showing refundable while booking through Goibibo on 25 July 2020 from Kochi to Dubai but due to some problem i couldnt travel on this date. So i cancelled my flight ticket through customer care of Goibibo and confirmed with there representetive that i will get my complete refund as he said hence I told him to cancelled my flight ticket which was Rs 34693/-. But I still dont get my refund from Goibibo yet. I also took some screen shots of Goibibo app which showing my refund amount which was Rs 27402/-.
So I did number of times called to them about my refund and now they are saying that i will get only Rs 2000/- which is not correct amount which i was paid to them while booking. They did fraud with me. Still i dont get my refund back. i already attached some evidence with this complaint hope i will get my refund back.

PNR No - XKVRER
Flight No - IX1435

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5117
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information