[Resolved] Goibibo — refund not given

prasna

from Hyderabad, Telangana

Address:

PVR convention hall,domalguda, Hyderabad, Telangana, 500029

I have booked two tickets for my boss travelling from hyd to mumbai and mumbai to hyd. But cancelled them with in an hour due to some internal issues. It was on 22 nd january, i have not received any refund till date. Please escalate this matter to higher authorities. Pnr numbers are pj9vma and ucjhkv. The airlines have initiated the refund but goibibo has no response from their side. I need to answer my management too on this issue. I request you to kindly consider.

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May 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Prasna,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD443a[protected].

Pertaining to the request you raised for refund processing, please be informed that all cancellations made directly with the Airline need to be intimated to Goibibo by Email or Phone in order to initiate the refunds process.
Same is mentioned in T&C's, link shared below for your reference:

https://www.goibibo.com/Domestic-Flight-booking-terms/

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear Prasna,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD443a[protected].

We checked account details and observed that our team already reverted with the closure, stating refund of INR 2794 and INR 5142 processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27259976.

Assuring you best of our services.

Regards,
Team-Goibibo