[Resolved] Goibibo — refund not initiated but mentioning they have refunded | |
My booking with goibibo due to technical error got failed and was retained by goibibo. They said it will be refunded within 7 days. Then they mail me regarding that your refund is initiated and will take 14 days to appear in your account. After 14 days i call goibibo regarding this and they tell me that they have initiated the refund and it’s my bank which have not cleared the account. For the next week i kept on calling the bank and screwed them for not clearing but to my regret no proper response. I email the same to goibibo and come to know in the next mail them stating that the refund is not being initiated due to technical glitch. Such a wide organisation and still can’t handle petty issue. Booking id - trnieuie09rzm Was this information helpful? | |
Dec 9, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 06, 2017 Ibibo Group / Goibibo Customer Care's response Dear Yash, Greetings from Goibibo! We tried to pull up your booking details with your e-mail address and phone number, however we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking to check the booking details. We are awaiting response from your end. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight Verified Support Nov 08, 2017 Ibibo Group / Goibibo Customer Care's response Dear Yash, Greetings from Goibibo! We are still awaiting response from your end. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking to check the booking details. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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