Goibibo — Refund not processed

I had a flight ticket booked through goibibo pnr is jqng7b which cancelled later on. The refund is yet not processed from goibibo. I checked with airlines and they confirmed that the refund has been sent to goibibo but it is still not credited to my account. Please help to get the amount refunded. I tried to contact them on messenger last week and got the confirmation that the refund is initiated. When i am asking for the arn/brn, there is no response seems like it is yet not processed.

Thanks!
Akhil