Goibibo — Refund not reflected on my wallet

Sir,
This is complaint is regarding a flight booking done through goibibo(ID -GOFLDANDCFB[protected]. Due to COVID-19 restrictions the flight got cancelled. after an year they have initiated the refund process and processed successfully. In a mail received from goibibo, it is showing that the amount is credited into my goibibo wallet, But the amount is not reflected neither in my wallet nor in my bank account. Mail correspondents and Credit note of the same is attached. I request you to take necessary actions for the same. An early action is highly appreciated.