Goibibo — Refund of my payment for tickets book during the lockdown period flight 19th May 2020

Dear concerned
I had booked tickets for my wife and kids travel to Cochin for 19th May 2020 PNR T2DSKA Booking ID GOFLD9E88A[protected].
Due to the pandemic and subsequent complete lockdown the flight was canceled and money as per GOIBIBO had been put into credit shell as per the Govt refund criteria then.
In the recent ruling the Govt has told that full refund will be made to the fliers in the lockdown period.
I have been trying to reach GOIBIO but nothing other than their automated IVR speaks.

I have a kids 8 and 12 yr old. In the prevailing situation of pandemic we are not planning any trip in near future.

I hence request GOIBIBO to refund my entire payment since the airline has already refunded and have already cut the GI amount from my payment

Please in these testing times a loss of 15672 Rs. is a big loss...

Please refund.
Regards
Justin George
[protected]