Goibibo — refund of not stayed in one bedroom | |||||
We booked four room in Galaxy inn hotel manali by goibibo online booking systems from 05.06.19 to 07.06.2019 for two days and online advance pay Rs. 15896/- through atm card. but when we reach on hotel there are one room is found in very bad condition. so that we are not stayed in 1 room. not responace given by goibibo nor hotel manager. Hotel manager make a worst behave with my family group. so that we taken one room far 500mts in other hotel # DEVLOK#. after calling goibibo not take resopence anf not refund of one room RS. 3996/- . we have 35 calls by two mo. no [protected] and [protected] . many time hold long period . but not responance. please give my refund by goibibo and take needful action against goibibo and hotel. Was this information helpful? | |||||
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear srajs72, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDMOBDNYCG32. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be informed that our concerned team spoke with the hotelier multiple times and was denied on refund, basis they offered room cleaning to the guest but guest did not agree to the same. As an intermediary service provider, the best that we could do is advocate your case with the hotel management. They would have a final say in case of refund. The best we can offer is 3000 non-promotional goCash in your gocash account, which can be used in one go (apart from taxes) on the booking. Please share your consent on Ticket #28036922. Assuring you best of our services. Regards, Team-Goibibo | |||||
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Thanx for best support