[Resolved]  Goibibo — refund on flight ticket cancellation

On 28 of March I booked a flight ticket with booking id TUA6HWSCM as I ve made a mistake in the name & spelling I requested for the change bt both goibibo & Airindia denied the request & insisted to cancel the ticket within 6 am otherwise I don’t get the refund. So i cancelled the ticket & booked a new ticket in the correct name & the flight was on April 1. Both the bookings were done at the same night. I cancelled the ticket with the OTP provided by the goibibo team. Also I received a message in my phone I ll becalled from 9am to 9 pm . When I checked my booking status it showed refund under process. As I m n a remote village I dont ve proper wifi or mobile network most of the days & dint check my emails. On the day of cancellation they made one call around 3 am bt unable to speak with the team about cancellation charges. Later I dint get any call which I was waiting for.Bt they had sent 3 mails.As I got the OTP & cancellled the tickets & my status appeared refund under process i waited for the refund since I dint get any I contacted the customer care but now they deny my full refund pointing I dint respond for the mails. I ve attached all the details regarding the issue. I am an earlier customer of yours & u sorted my issues with topper learning. So kindly take necessary steps to my refund also without the full amount without any deductions.