[Resolved]  Goibibo — request for cancellation of train tickets

Address:

Vellore, Tamil Nadu, 632007

I have booked train ticket bearing the following details.
Pnr number: [protected]
Transaction id: [protected]
Train number / name:16382 cape mumbai exp
Booking date: 02 aug 2018
From: katpadi jn (Kpd) 24 sep 2018
To: pune jn (Pune) 24 sep 2018 00:35 hrs.
Ticket type: e-ticket
Vikalp status: no
Boarding station: katpadi jn (Kpd)
Date of boarding: 23 sep 2018 00:50 hrs
Booked from: goibibo
Ticket charge: 1010
Quota: general
Class: sl
Total fare amount: 1010.0
Service charge: 0.0
Bank name: rds
Charting status: chart not prepared
Insurance company:
Policy issue date:

While booking, for passenger number 3 & 4 berth option is not given and hence booked under nosb. As travelling such a long distance, i wanted to cancel the ticket. But failed even after several attempts as i have forgotten my pass word. I tried to reset my password through your helpline but in vain.

Hence my request is to cancel the ticket (Or) upgrade it with berths for all passengers.

My gmail id is : [protected]@gmail.com
And registered mobile number is [protected]