[Resolved] Goibibo — unavailability of air ticket from mumbai to chandigarh

Ckmittal

from Amritsar, Punjab

Address:

House No 93 Sector 19B, Vishwakarma Nagar, 147301

I have booked two tickets from GOIBIBO.COM on dated 13/03/2019. 1st Chandigarh to Mumbai for dated 29/03/2019 (Booking ID: NG8J74J6J and PNR J74J6J Flight No.G8562 . for Six persons (Mr. Pankaj Garg and others). 2nd Mumbai to Chandigarh for dated 01/04/2019 (Booking ID: The Request class of service is sold out (Flight No. G8561) and no PNR is mentioned (yet it shows booking confirmed) is also for the same Six persons (Mr. Pankaj Garg and others). My id through which I have booked these tickets is my phone number [protected]. I have paid Rs. 62322/- for the both tickets. I tried many times to goibibo but they send me the ticket which shows details about chandigarh to mumbai flight, but even after many contacts they do not send me ticket for mumbai to chandigarh. their customer care number also does not reach to their customer care executive so that I could tell them my problem.

Dear Sir, I need your help in this regard. Please send me the details for the flight dated 01/04/2019 which is from mumbai to chandigarh. Because goibibo is not sending me the proper information. I request you to go through the matter and kindly reply me soon.

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May 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ckmittal,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDa[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27159866.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ckmittal,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDa[protected].

We checked booking details and observed that our Management team already replied with the closure, stating your return sector booking was not confirmed as the requested class was sold out and the refund was processed at the same time. We hope you have received the refund of the return sector and we regret the alternate would not be possible as the refund was already processed.

For any clarification, please revert on the Ticket #27159866.

Assuring you best of our services.

Regards,
Team-Goibibo