[Resolved] Gojavas Courier — Canon ixus 160 replaced product is not coming

svdp

Address:	Kolkata, West Bengal, 700-103
Website:	www.snapdeal.com and www.gojavas.com

I bought a product canon ixus 160 price 4253/- on case on delivery service.I got a faulty battery so i wanted to replace it.after 3 days nuvoex courier came and i gave them the product. After that my new replaced product dispatched on 31th October and handed over to go Javas courier.my product's last update i can see on 6th November. They are saying still my product is in transport after 20 days over i am reporting this. My estimated delivery day is still over.they got the money but i am not getting my product. What should i do?
Go javas is the worst courier i have ever seen. Help me.

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Complaint marked as Resolved

Gojavas Courier customer support has been notified about the posted complaint.

Nov 17, 2015

Updated by svdp Order Id: [protected]
Docket no.:UNISNPP4910040

Nov 17, 2015

Updated by svdp Contact no. ; [protected]

Verified Support

Nov 18, 2015

Gojavas Courier Customer Care's response Dear Customer,

We have reviewed your concern and have escalated to teams ahead. We can understand your urgency and shall try and fetch you a resolution soon.

warm regards,

Team gojavas

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear svdp

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team