Gojavas Courier — Irresponsable courier service

Address:

683565

I have ordered mobile through snap deal on Nov 5th.Next day got one mail from javas courier with docket number UNISNPP4921685 mentioning estimated delivery on Nov 13. Now its Nov 17 the courier company doesn't know where is my shipment while tracking am getting the same message showing received at warehouse @ 6th now.Below am attaching the screen shots of the tracking page which i took on 13th Nov 2015 & 17th Nov 2015 the fact is both tracking shows the same information.i have contacted the coustomer service they are saying the backend team is working on this but the result is same .

The only reply i got from gojavas is attaching below :

Dear Ebin,
Thank you for writing into us and sharing your concern.
As I track your order I notice that the shipment is moving as per the schedule and is expected to arrive its final destination 13th of Nov.Request you to wait for today.
I have asked my core team to closely monitor the arrival of your shipment and to ensure its fastest delivery.
I am sure that the resolution will be provided in a short while and request for your extended support.
Should you need any further information on this, please feel free to write us.

Yours Truly,
Rajat Tomar
Customer Support Team

Don't know what kind of service they are providing to customers.