Gold Gym — not giving refund

I have enrolled my self on 18th September 2018 by paying 10000 for 1 year
And join Jim from October onwards at Gold Gym Marol Andheri East branch.
But this branch is distroyed by Municipal Corporation and Gold Gym is no more available in Marol and I am not able to attend Jim in any other location, so I had requested for refund but nobody responding to me on email and calls. please help to get the refund.
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