Gonoise.com — connection problem with my x buds.

I bought the new noise shots x buds. But it seems to be a problem with my x buds. They were not connecting with each other. And was really shaken after paying so much money it was not working. And i have also mailed to the company they just go on mailing about do this do that but nothing about the returning of the product or nothing about the refund and nothing about the exchange as well.