Gonoise.com — Earbuds shots x1 model

Address:

T-15/6 BASEMENT, DLF PHASE-3, Gurgaon , Haryana- 122001

The noise shots earbuds was not working and was still under warranty. I sent for a complaint in company portal . A reverse pickup was made and the product reached their warehouse . It was on 2nd feb it reached them . The testing and replacement time as for now stated on their web page is 2- 3 days. Today as on 13 th feb is the 11 th day . Whenever i ask them on customer support either they ignore or say they are investigating the issue.
No reply for emails from company side .
Extremely terrible service.
I dont have an idea where my product is or when will it be replaced.