Gonoise.com — go noise turbo smart watch not switch on

I have got the noise turbo smart watch on 01/05/2019 evening. But after 2 hrs of charging as per the instructions in the manual the watch not switch on. I have tried many times but its not working all. I already sent two mail and contacted customer care also for this issue. They said i will get a detailed email about the replacement and reverse pickup of the defective product. But still now i didn't get any detailed mail regarding the replacement. Attached product image. Please replace the product as soon as possible and do the needful for the same.