Gonoise.com — Not providing replacements as promised

Address:

Delhi

I purchased a VS104 Max from this merchant on 4th August 2023. I placed a service request that I am facing lots of issues related to connectivity, led indicator, battery etc within 15 days of order with 1990859 number of ticket.
They said they'll repair.

However after repair and delivery of the product same issues still persists and even more connectivity issues were faced by me with repaired product including some scratches too and without any resolution of any previous issue the closed the ticket.

Further I again complained about the same with ticket 2063730 which is still ongoing. They are not providing me any updated properly, it's been already a week and they are still into testing phase for repairing while it was agreed on simple terms that a replacement will be provided this time irrespective of the issue.

Considering that the repair is not successful last time too and even more issues were highlighted they are not even agreeing on any issues, they are of the opinion that the product is fit for use while i face highly serious issues with it on daily usage.

Today received a email that they are still repairing the same and dispatching and not replacing with a new product.
It was agreed before even pickup for repair that only replacement will be provided as its the 2nd time with more issues being reported by customer and today on call they simply denied any such statement and started fighting with me in very bad tone.

Its been like 40 days since purchase and not more than 15 days i have used it, rest it was with them only. Do t understand what are the doing and how are they testing that they found no issues with the product.

This is highly fraudulent act by them and worst quality of service. I advice the company to either provide a new fresh replacement which has no issues in usage and a 100% guarantee on it along with fresh warranty and provide compensation for the issue faced or refund my whole amount and provide compensation for the issue faced due to their worst products.