Gonoise.com — returned product issue

Hello team noise

Now i am frustrated with your team.
Actual scenario: as i ordered noise colorfit pro smartwatch - classic jet black - black on 24-oct-2019 with order id : 419958 and when i got my watch on 29-oct-2019 i found that i ordered the wrong item, so contact your team and inform about this so your team give me in written that they will take item back and give me gift voucher which is useable for noise item only (I attached image of that mail also), i agree with that conditions and returned my item back but once your team examine product and then after they send me same watch again. They mention that they will give me a gift voucher but they send me the same item again and now they are expecting that i follow all process again.

Please, anyone, look into this matter and get me out of this i don't want noise color fit pro smartwatch because i already have i want to buy color fit pro 2.