Gonoise.com — Smartwatch strap issue

Address:

Dattawadi, Kurar village malad East

Ticket number . 1341770
The Gonoise Team called to inform us that you had damaged the product and that it would not be replaced or repaired for free.
How can we damage the smartwatch belt strap connector?
We have never encountered such a problem in another smart watch manufacturer.

and srongly belive that Quality of product was not up to mark.

The quality of Gonoise smart watches should be reviewed by the BIS (National Standard Body of India).

I need my hard money back or repair smart watch of free of cost.