Gonoise.com — Unsatisfactory after sales and warranty service

Address:

House no 94, opp nirankari gali, near anaj mandi, Dera bassi, dusty mohali, Punjab pin 140507

#my complaint ID with GONOISE is #357343 #386508

I bought Noise earbuds XO on 20th oct 2020. Earbuds were working good but after time in the month of July I stared facing Connectivity issues in earbuds and at the same time both earbuds didn’t connected, connectivity range become too short, even voice also reduced.

Then I approached customer care Center in Chandigarh but they refused to accept the product and advised to sent the product at their Gurgaon warehouse by reverse pickup. Then after approx 20 days I was informed from from noise that my product is not possible to repairs so they are send me another product of same model in replacement.

But I was shocked after receiving the replaced product that it was refurbished and the the date of manufactured mentioned on that box was almost one year older that is dec 2019. It was clear that the product sent me in replacement is refurbished. Then I reduced to accept the refurbished product as there is no policy to replace product by older and refurbished product.

I complained about the same on different portals like Facebook and Instagram chat box and at GONOISE website too. There is no customer care no. From GONOISE.
Now my last complaint of replacement of refurbished product was launched on 7th aug 2021 and the same was accepted by GONOISE but till date neither the product picked up nor the contacted me back.

Now I am feeling being cheated by GONOISE as there is no point of contact from GONOISE as they blocked me from Instagram ans Facebook as well.

Kindly help.

Regards
Varun bansal