Goodyear Tyre — New Tyre got busted on city roadside bump

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This has the reference to my several complaints regarding bursting of tyre of newly purchased car. The car has not run even 300 kms and less than 1 month old. On contacting the car dealer I was told that the warranty of tyre is covered by tyre manufacturing company. I approached the tyre company and lodge my complaint for replacement of tyre. After many reminders the company executive called me at a place in Ghaziabad and after the inspection he told that the claim can not be processed and rejected as per the policies of the company. After inspecting the Tyre he stated that the Tyre had busted due to impact and was ruptured at two places from sideways. In this connection I would like to mention that prior to the inspection I had approached to the dealer of car manufacturing company as well as one of the authorized dealers of said tyre company at Noida. The authorised tyre dealer told me that he could have replaced the said Tyre, free of cost if it would have been purchased from him. As the said Tyre was not purchased from the dealer and I have no warranty in lieu of damaged Tyre, the Tyre is liable to be replaced either by dealer or by Tyre manufacturing company. On contacting car dealer, he said the warranty of Tyre is covered by the manufacture. On passing this information to the individual who had inspected the tyre, he stated that if I am holding a warranty certificate, the same could have been replaced by him too. I have purchased this new car from Prime Honda, Vaishali, Ghaziabad and no separate warranty was available to me. It is surprising that tyre manufacturing company is maintaining dual standards. Is the company is passing on substandard Tyre to car manufacturing companies so that the company is not held responsible if it is damaged. Otherwise what is the cause that the same Tyre is replaceable under all conditions of damage but not if it is company fitted Tyre. My new car has not done even 500 km when the Tyre got damaged and I have not made any accident or over speeding. The Tyre got busted while driving through a road side crater/dig which is surely due to manufacturing defect. I have not encountered such problem with either of tyres, tubeless or otherwise. It is also sad that Tyre manufacturing company is passing on responsibility to Car Company and Car Company vice versa. I am approaching consumer court for claim in lieu of damaged Tyre and compensation for harassment.
Thanking you

Srivastava, A
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