Google India / Tez — amount deducted for a failed transaction but not refunded back

Address:

560103

I booked a ticket with redbus for a long distance with google Pay/Tez after entering UPI it said some error, hence ticket not generated. So booked again directly with bank ticket generated but for my failed transaction i didnt get the amount back.

When i asked bank it is asking me to ask third party app since it is not banker app, when i ask Redbus they are saying they have received only one time payment, when i asked Google pay they said they are investigating HERE The problem is they are investigating from more than a month. Google pay not responding to mails, when ever i call they are saying investigating.

Deducted my money with in seconds but for refunding the same it takes Months, this is second month Ending.

Please help me to resolve this

Thanks in advance

Google complaint Reference No[protected]