Google India / Tez — amount deducted from my account but money not credited in cesc ltd

Address:

97f, Phillips home,Sisir Bagan road, behala, Kolkata, West Bengal, 700053

I have a done a payment of 3520 through Google pay app.amount was debited from my account and Google pay also it's showing transaction successful but cesc ltd has not received the amount.they have sent the bill saying they have not received 3520 amount.plz resolve my issue.where my money has gone.its a huge amount.i am attaching my screenshots.refund my money as soon as possible and let me know the status.in my bank statement also it's showing debited and Google pay also but why they haven't received the amount.it has been long now.plz refund my money.so that I can make my bill payment again.