Google India / Tez — biller didn't receive the amount even after the bill payment

I paid my water bill of inr 193 on 21st october 2018 with due date of 23rd october 2018. Biller phed rajasthan didn't receive the amount and charged me back with late fee included for 212 inr. I called google pay team again and again for many days but each time i got same reply telling that we are escalating this to billdesk team. It's already been 15 days and i don't want this bill to be included in next billing cycle.