Google India / Tez — debited amount not credited in my account.

Sir,
Good day.
On 23.04.19, i did my jio recharge for rs. 399/- on tez. Google app for mobile recharging.
But, i contacted the jio customer care service, then the jio replied that your recharge was not carried out and instead the payment status as "declined".
The debit details are ; upim debit 06700450" dated 23.04.19, amount of rs 399.
After several attempts, the amount was not yet credited in my account, sir.

Kindly do the needful, sir.

Thanks and regards,
S. Nallasamy.