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Reliance Jio Infocomm Complaints & Reviews

www.jio.com

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Updated: Apr 7, 2026

Complaints 6653

Resolved

371

Unresolved

6282

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints(6653)

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Address: Mohali

I have been trying to disconnect my Jio Fiber connection due to personal reasons, but there is absolutely no straightforward option available in your so-called user-friendly app. It is extremely disappointing that a company of your scale cannot provide a simple cancellation feature.

To make matters worse, your chat support is completely useless â€” instead of resolving the issue, it repeatedly directs me to call customer...

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Address: B-904 Abhilash appartment, b/h Nirma university, tragad ahmedabad

I had applied for a new Jio Fiber connection since at 25th march. At that time executive commited that installation will be done by 28th march. but the installation has still not been completed yet. As company term Iâ€™ve paid register amount of 2221/- as well. I am waiting since saturday with the hope that it would be done by today. But neither I receive call nor massage. For this since last 6 days I call to customer care daily. They...

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Address: Lanka tola, Raidih basti, Road no 7, Adityapur -2, Jamshedpur-13, Jharkhand

I am facing a network issue with my Jio number for the past week. There is no signal inside my home or in my area, and I am unable to make or receive calls. VoLTE is also not available.
The network works when I move outside this area, indicating a coverage issue at my location in Adityapur-2 Jamshedpur. Earlier, the network was working fine indoors.
I have contacted customer care multiple times, but calls are getting disconnected...

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Subject: Complaint Against Reliance Jio for Delay in Mobile Number Portability and Financial Loss

Complaint Details:

I would like to file a complaint against Reliance Jio regarding an unresolved mobile number portability (MNP) request and the lack of response from their customer support.

I submitted a port request to transfer my mobile number ([protected]) from Vi to Jio on 20th March 2026 with...

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I am a customer of Reliance Jio with mobile number [protected], which has been deactivated due to non-recharge.

The SIM was originally issued in Chennai. Due to the unfortunate demise of my mother, I am currently in Uttar Pradesh and unable to travel back.

I visited a local Jio store, but I was denied SIM reissue and asked to return to Chennai. As per DoT guidelines, re-KYC and SIM reissue should be allowed across...

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Address: Near Hanuman temple, Purushothapatanam

I am facing poor internet connectivity with Airtel due to weak tower coverage, especially in the evening. The technician also confirmed this issue.
I want to install JioFiber, but local internet vendors are restricting or blocking Jio services in my area. Because of this, I am unable to choose a better service provider.
This is unfair and anti-competitive. Kindly take necessary action....

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Address: Kulithalai, Karur, Tamil Nadu â€“ 639104

My Jio AirFiber connection has not been working for more than 24 hours in Kulithalai. The router is continuously blinking red, indicating no signal from the network.
I already contacted customer support and raised a complaint (Request ID: SR00003217BJ), but there is still no technician assigned and no resolution provided even after 24+ hours.
This is extremely poor service and has caused serious inconvenience as I depend on...

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Address: WARD NUMBER 13 KHARA KHERA HANUMANGARH RAJASTHAN

Sir/Madam,
I had already registered a complaint earlier regarding my issue, but till now no proper action has been taken. This is highly disappointing.
My details are as follows:
Name: Amandeep Kaur
Mobile Number: [protected]
Order Number: NO0001CCN6I4
Despite multiple attempts to contact customer care, I have not received any resolution. Even the delivery person is not responding.
This delay...

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Address: ranchi

On 9 March 2026 at around 1:06 AM, the Jio Fiber app showed â€œNo Active Planâ€ for my account and prompted me to recharge.
When I proceeded to the payment section, the app displayed the message:
â€œCheers! Your last bill is paid. You can pay more in advance.â€
This created confusion, as it simultaneously indicated no active plan while also suggesting advance payment.
Based on the app prompt,...

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Address: Surajpur, Premnagar, District Surajpur, Chhattisgarh - 497333, India

I am facing a serious issue with my Jio AirFiber connection for the last 1 month. I have subscribed to a 30 Mbps plan, but I am only getting around 3â€“4 Mbps speed consistently.

I have already contacted JioCare multiple times via calls and Twitter (X), and also shared all required details. However, I am only receiving generic responses stating "technical issue" and no proper resolution has been provided.

This...

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3 of my family members (my wife, son & daughter in law) have been using jio prepaid mobile connections for several years. They had activated the International Roaming service long ago - perhaps in 2018 or 2019 by paying Rs.1102/- which piggy-backed some free minutes and SMS. Thereafter, they had never gone in for any IR PLAN during their stays abroad (Sweden) as they availed services at only pay-go rates. All of a sudden, since last October-November,...

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On 9 February 2026, I paid â‚¹2881 to purchase an international roaming pack for a Jio mobile number.

The roaming service never activated or worked at any time.

After multiple complaints and escalation through customer support and the Department of Telecommunications grievance portal, I was informed that the mobile number had already been recycled and allocated to another customer.

Jio confirmed...

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Subject: Extremely Poor Customer Support and Unresolved SIM Activation Issue â€“ Service Request SR000030WAFV

I am Reyaan from Ahmedabad and I am writing this complaint to formally report a very disappointing and frustrating experience with Reliance Jio Infocomm Limited.

I purchased a new Jio SIM card on 10/03/2026, but even today (12/03/2026) the SIM card is still not usable. Since the day of purchase,...

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Address: Ramnagar khapraila bazar bikapur ayodhya

For the last several days, the Jio mobile network and internet service in my area are not working properly. The data speed is extremely slow and most of the time the internet doesnâ€™t work at all, even after having an active plan. I tried calling Jio customer care (198) multiple times but did not receive any proper solution. Due to this issue, I am unable to use the service I paid for. I request you to take urgent action and fix the...

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Address: Village Sumahi Bujurg, Kushinagar, UP â€“ 274401

Website: www.jio.com

I am facing severe network connectivity issues for more than one year at my residence.

Location:
Village Sumahi Bujurg, Post Shankar Pathkhauli,
District Kushinagar, Uttar Pradesh â€“ 274401.

4G network is highly unstable and call/data frequently drops.
5G connectivity is mostly non-functional and only works for a few hours during daytime; it does not work at all during night.
br...

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Address: Shrivardhan, Maharashtra, India

I am writing to lodge a formal complaint against Reliance Jio Shrivardhan office regarding the traumatic experience I faced with their customer service and a particularly abusive employee named Arsalan (Contact: [protected]).

On multiple occasions, while seeking resolution for my billing issues, I was subjected to extremely unprofessional and insulting behavior. The employee Arsalan demonstrated complete disregard for customer...

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Sir/Madam,
With the outage of internet of our Jio Fiber on 02-Jan-2026, technician visit was scheduled for the same day for Request ID- SR00002ILAS0, however the technician visited next day. The problem was temporarily solved and the technician asked the OTP to which we co-operated. Just in a meantime the internet went off again against which called up the same technician multiple times. After getting fed up as the person did not...

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Address: Zero gate torrent power SUGEN SHARDASHISH TOWNSHIP, Surat, Gujarat

I am using jio but for over a month the internet is not working and I prepaid for this but didn't get the benifits so I am paying for the service i didn't get what is this a charity...

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Address: Pinangwan

I have 2 numbers (1) [protected] (2) [protected] This SIM is registered in my name. The name in my Aadhar card was wrong when I got the SIM registered. Later I got the name corrected in the Aadhar card. Now Jio's re-verification is being done so they are saying get your name changed in the Aadhar card Sir, I am a student, if I get the name changed in the Aadhar card then there will be problem in studies.I request you to get my re-verification...

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Reference number LR00000F816U. This order has been pending since January 15, and I would appreciate an update on its status.

Transaction Details
Amount- 1111
Transaction ID -[protected]

Consumer Ingram Portal
Grievance Number: 7236965
Grievance Reg Date:
[protected]:05:12

I have logged a complaint in the consumer forum regarding the same as for 10...

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