Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
3342
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Webpage:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
831
down
302

Phone:
Phone:
up
627
down
273

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
3342
Pending
0
Resolved
141
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (660)

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — network issue and requested cancellation of numbers

 Bhaskar Palani on May 21, 2018
Kindly note 2 issues I am facing with reliance jio and they not bother to give solutions

1. Have asked deactivated below 2 number for which the SIM lost by me and and some one using the same but Jio is not worried

A) [protected] - confirmation message received from JIo on 12th April 2018

B) [protected] - confirmation message received from JIo on 12th April 2018.

2. Network issue on following numbers

[protected]
[protected]
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — not honouring trai base pack or tariff

 jainash on May 21, 2018
Jio mobile is violationg trai base pack rule by not allowing outgoing call from the core balance by topup voucher, if some body not like there special plan voucher of unlimited call and add top up of Rs. 100, he will get the core balance of Rs. 100 in his jio a/c but not able to use the same for local outgoing call, all other mobile operator are allowing calls from topup as per standard tariff plan if customer is not registered under any special plan.

Is jio has different rules and guideline from all other operator, there is no base pack in jio.

I hearby request all...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — unlawfully suspended my mobile services

 manishsharma.1984 on May 21, 2018
I had ported my vodafone postpaid mobile no. i.e. [protected] to Jio in the month of March, 2018 after clearing the entire bill amount. Thereby the Vodafone approved the porting request send by the Jio company and finally my no. was port in Jio Company. But after passing the 3 months approximately, the Jio company suspended my services without giving any notice to me by saying that the Vodafone company send us a request for the same as a bill amounting Rs. 202.00 is pending at my end.

It is a matter of record that without clearing the bill amount neither the company approved the porting...
Complaint comments  Read comments Complaint category Mobile Service Providers

Jio — cellular network problem

 Ajaykumar Singh Bhaduriya on May 20, 2018
Respected sir/mam
Mam main kafi pareshan hu jio ke network se na to koi phone aata hai or nahi phone lagta hai internet speed to subhaan allah mera 399 ka recharge har mahine bekar jata hai main jis area me hu waha network problem kafi hai maine kai baar customer care ko ph bhi kiya pr koi sol nahi bolte hai thora or time do per kab tak mam main kafi preshan hu please aap log ladt hope ho thank you.
Ajay singh
[protected]...
Complaint comments  Read comments [1]Complaint category Other

Jio — refund or replace plan

 pathan hidayatulla khan on May 20, 2018
I am unexpectedly recharge 551 in jio please give back to my money back to main balance or recharge 399 plan please do it faver i called customer care they are not provide any solution

Actually i don't know the plan of 551 i just recharge the 500 rs full talk time and i thought that it can convayable to 399 plan
But it is changed to 551 plan please let me know any of this issue and provide the best solution for me from your side...
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Jio Infocomm — unable to use jio sim from may 15, 2018 (8:30 pm)

 jagadesanchellamthu on May 20, 2018
My wife's jio sim (Isn't working from may 15, tuesday 8:30 pm.

I've tried to reach customer support team and they said it is an unplanned outage, it will get resolved by may 16, wednesday by 3:00 am. However it wasn't resolved.

I tried to call them again on the next day to get an update, they said the issue is being still in process and asked to wait for 24 hrs. But not resolved.

Again contacted them, they registered the complaint and informed the issue will be forwarded to network team and asked to wait for 48 hrs. Even after 48 hrs, issue not resolved.
Complaint comments  Read comments Complaint category Mobile Service Providers

Jio — wrong recharge another no by jio app

 Jhali on May 18, 2018
When am recharge phone pay by jio app wrong number recharge done also active in 2min. can you refund the amount rs.399, it is happend by mistake recharge mobile no : [[protected]], recharge on 18 may 2018 at about 02:06 hrs, transaction id is : n[BR00015W7GIP], if possible please return the amount.bcoz this no. Is also invalid when I call on this no. Pls help...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Jio Infocomm — very low internet facilities

 sahilporwal on May 18, 2018
Hello sir/ma'am,
I want to
Draw your attention towards the low internet
Speed which we
Get in our area. Sir the
Speed is equivalent to that of 2g
Network
And we pay for jio 4g network. Sir the speed which
We get is around 8-10k/s with which even
Google takes a lot
Of time to open,
Forget about different websites.
I live
In nagda jn. (Pin code 456335), gali
No. Gulab bai colony, nagda jn. Dist. Ujjain
(M. P).
Sir their are 4 jio users in my
Family...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — cross talk and slow speed network in jio

 Vengateshtkv on May 18, 2018
Hello sir/madam,
I'm using jio network in 6 months, this network was very slow internet speed and cross voice talk. I'm complaint more time but this network was not action and not responsible. My money was weast. My study also spoil. So many amount is loss. My mind was distrub reason this jio network. Please take action this network. My amount weast....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — phone pay recharge by mistake other number

 Siddarami Reddy Kuraparthi on May 18, 2018
When am recharge phone pay at wrong number recharge done, can you refund the amount rs.498, it is happende by mistake recharge mobile no : [protected], recharge on 18 may 2018 at about 02:06 hrs, transaction id is : n[protected], if possible please return the amount.

Regards,

Ks reddy,
Tirupati,
Chittoor (Dist) ap-517501
Mob no: [protected]...
Complaint comments  Read comments Complaint category Employees

Reliance Jio Infocomm — outgoing call blocked

 Soumyakanta Padhiary on May 18, 2018
I have recharge my jio sim from rs 349 and validity upto 05 july 2018. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Later before i was intimated that am missuse this plan but i am only make a call on my family or family members. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company....
Complaint comments  Read comments Complaint category Products & Services

Jio — very slow 4g speed. pathetic

 Opzzi on May 17, 2018
Jio is by far the worst network i have used. I live in Dehradun, Uttarakhand, and i get speed of 0.2 to 0.1 mbps that is 10-20kbps. This is not called as 4g. This is not even 2g. Cheaters. I pay 500rs in which i get 4gb per day for 28days...but all the data is renewed at 12 o clock and gets wasted since the speed is worst than my nightmares. Attaching 2 pics for proof. Ambani gujju saale logo ka chutiya kaatne k liye bethe ho??...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — recharge amount deducted, but recharge not done

 sakthiv on May 17, 2018
Sir, my jio mobile no [protected] recharge done through I O B net banking on
17/05/2018, amount rs 49 deducted my a/c . but recharge was not done, after i recharged through near jio retailer rs 49 recharged, recharge done and sms also received.
my previous recharge made through net banking transaction status is unknown condition, please rectify this transaction, wanting SMS from jio
expect your best cooperation....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — slow internet speed like 2g max 50 kbps

 Vishalkkumar on May 17, 2018
Slow internet speed like 2g
Dear sir
I am a valuable customer of jio prepaid in rajasthan circle and my resident address is nimbari gate kumhar mohalla jhalrapatan (Parmanent) city pin code:-326023
Dist. Jhalawar
My name is vishal bairwa and i am a prepaid customer of jio my issue is my location the internet speed is very low as 40kbps to max 50 kbps in every time average speed is 40 kbps to 50 kbps morning to evening but i am using 4g internet and this speed is not 4g this speed is like 2g and i am not satisfy with this low 2g speed because i pay the 4g service rate...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — data speed and voice call failure

 Stuti Goyal on May 17, 2018
I have been using relaince jio for one year now, but last month (April 2018) the data speed and voice calls suddenly got worse one day and continued thereafter. It's been more than 3 weeks now and nothing has been done to rectify this even after complaining to jio customer care 10 times. I am not even able to place/receive voice calls normally (The voice is so bad and unclear). Daily i get 1.50 gb data, however can't even use 0.50 gb data with their pathetic speed. The initial validity of my plan was till june 2018, however i still recharged it early this month (May 2018) thinking it may give me...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — 4g network related

 Harishankar Yadav on May 17, 2018
Dear sir,
I am using jio sim (H. P) no. [protected] & now i am working in kanpur, rania location near sumit bansal school. I face network related problems daily and internet speed is slow here on my mobile. I request you to kindly rectify the issue as soon as possible. The 4g network should be uninterrupted and fast here.
Regards
Harishankar yadav...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Jio Infocomm — jio phone failure

 RK Nair Nair on May 16, 2018
My jio phone while dialing showing "call failed" and when calling this number says out of range or switched off. Several times took to your poovar outlet and there response was very poor and they couldn't rectify it. Then took to your neyyattinkara office, after doing something it worked there but failed again. They says may be sim error or net work problem. What to do now??...
Complaint comments  Read comments Complaint category Mobile Handsets

Jio — paisa kha gye ye log mera mere ko interest k samet paisa chaiye aur inki compnay bnd krvao

 Rasjeet singh Chhabra on May 16, 2018
Mai 9june2017 se complain kr ra hu but koi solution ni d re h ye log bs time lgega time lgega bol bol k taalte ja re h aur abi b bol re h ki sir apko wait krna pdega aur hum apko time limit b ni d skte ki kb thik krenege aapka network ko hum
Aur tum log jb inko company kholne ka permission dete ho to check ni krte ho kya ki ye log service d re h ya ni ache se aur na hi tum log call attend krte ho...
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Jio Infocomm — service and internet speed

 Asif Mallik on May 16, 2018
I am using jio from 2 years. The problem has started 3 months back when the internet speed became worst than 2g. The average speed i get is 30 kbps despite of not crossing the daily data limit. And with that speed it is not possible to use even half of the daily data limit. I reentered a complaint about this issue and they provided me a complaint number and said that it is due to technical glitch in my area and will be resolved soon. Since then, i am only hoping for it to get resolved but it never happened, it has gotten worse these days because sometimes i also face call drops and no signal. Literally...
Complaint comments  Read comments Complaint category Telecommunications

Jio — unethical and unprofessional behaviour

 Kamal Sarecha on May 16, 2018
I recharged my jio number with 399 plan on 30th april 2018 and within a week while recharging my other jio number on 9th may 2018 by mistake i recharged the already recharged number and again by mistake second recharged plan got activated. Now on one number 2 plans are activated simultaneously and i am getting validity of one plan after paying for two plans. On contacting jio customer care i got a blunt reply that they don't have any option to revert it.

My question is why should there be a provision of activation of two same plans at the same time. My existing plan of rs. 399 already...
Complaint comments  Read comments Complaint category Mobile Service Providers

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