Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
3931
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Website:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
962
down
342

Phone:
Phone:
up
735
down
320

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
3931
Pending
0
Resolved
170
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (799)

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — rowdy behaviour from whitefield jio store manager [Resolved]

 Drgokul Raaj on Jan 16, 2019
I visited jio store at whitefield main road for buying jio wifi moderm. After paying the money they said the service will get activated in 2 hrs but i have been waiting for 1 day the service was not activated and hence i visited the jio store again and had a conversation with them and i said them to take back the moderm but the manager of the jio store whitefield main road has behaved very very rude and he is showing all his rowdism. He is showing that he is a locality and no one can ask him a questions. He was about to hurt us and lots of offensive words he spoke in kannada that we can't able to...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — abusive calls from 6374535196

 fzrider y on Jan 15, 2019
I am getting abusive calls from this number [protected]. Initially they are asking for some persons saying some names and every time it is a different name (To be noted). When i say the person that he is calling the wrong number then he started using abusive words. It happened all the times he called.

Please advise me how to resolve and make strict action against those people...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — network is too slow

 Karanam Dharma Teja Chowdary on Jan 14, 2019
In your area network is toooo slow it is better to recover as early as possible we are facing many problems from jio other wise we wish to change your sim card to other network as it was our advise in our area so many people are using jio every is thinking to change the network to other network of this problem continues for some days it is my suggestion...
Complaint comments  Read comments [2]Complaint category Education

Reliance Jio Infocomm — network issue till one year

 RAKHAL DAS on Jan 13, 2019
I am ashamed to say but as we all know the truth will be always bitter "In terms of service, Reliance Jio certainly isn’t the best but the worst service provider in Telecom industry."
.I hope I am a
valuable customer for your RJIL. But I am not getting the benefit.

I have network problem, in my residence since one year

I have registered complaint several times . The response given back are different, but my actual problem is still persist. Every time they give a new excuse.The maximum speed of net is 7kbs and they are saying that they are providing...
Complaint comments  Read comments Complaint category Internet Services

Jio — no network and internet & poor response from customer support

 Saaransh Kulshrestha on Jan 13, 2019
I ported my sim from airtel to jio and paid for the package. Since day 1, i am having trouble, as most of the time there is 0 network and no internet. I am not able to make a single call not recieve a single call since i took this sim. I have complained several times & raised my concerns multiple times but no steps have been taken to resolve my issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — jio cheating with customers

 Jioischeating on Jan 13, 2019
I have a data plan of 399rs activated on my jio sim, and according to it i must get 1.5gb everyday, but i'm noticing that these days it's getting exhausted pretty quick. My 1.5gb data for yesterday ended as soon as it started. And now today, i used 50% of my data and just 4-5 minutes later, i got notifications that i had used my 90% data and just the next second another one telling that i had used 100%. I checked on my jio app and it showed 0kb left for today. How can someone consume 700 mb in 5 minutes? It would be 140mbps, impossible. Jio service providers are cheating, you see a lot of people...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — speed issue

 Praveen3 on Jan 12, 2019
I have internet speed issue at my address from 6 months.
I called customer care and they told issue is their at address and will be fixed by 180days (6 months).
My question why i need to recharge without internet... Its absolutely 0kbs
And calls will not connect to bsnl numbers

And agent behaviour was rubbish on call because she was told that issue is from company side and still she was argued nd told i need to use for recharge for calls nd sms untill the issue is resolved... (It doesn't make sense) suggestion by agent!!!...
Complaint comments  Read comments Complaint category Internet Services

Jio — not getting answer for posting my sim

 Anandmudgal1987@gmail.com on Jan 12, 2019
My jio number [protected] has been ported as on 2/1/19 and retailer said 6 days activated the sim but sim not started till now and vodafone msg received that sim porting approved current operator but jio didn't answer when was sim network has gone so request you to do the needful on priority
I have complained to the jio but executive said process pending from trai

Thanks
Anand sharma...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — reliance jio about network problem.

 Devarajan Raj on Jan 12, 2019
Dear sir,

My address is - devarajan, chennampatti, komarayanur post, anthiyur taluk, erode district, tamilnadu, india, pin code:638504,

Dear sir, signal strength at my home is a single signal or zero signal. I go outside of home to find out signals but i get one or 0ne signal point. There are many people using jio network but facing the same problem.

Please resolve the problem. Hopping to receive positive feedback

Thank you.

Kind regards
Devarajan
0091-[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — recharge not done on my number

 chetan_soni on Jan 11, 2019
I recharge my mobile number 99633xxxxx (Jio) with rs.399 through payzap mobile app in july 2018. The amount debited from my payzap mobile app but recharge was not done on my mobile number. When i contacted payzap customer support team, they said that recharge has been done on your mobile number and they provided me a reference number for the same. Then i contacted jio customer support team and they said that recharge was not done on my mobile number, kindly contact your mobile recharge vendor. I sent a mail also to jio team regarding my case but i didn't get any satisfactory reply from their side....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — data services and network in, india, meghalaya tura

 Aldre Sangma on Jan 11, 2019
I am starting to dislike jio service the internet service that jio company providing for us at tura west garo hills meghalaya. Please, provide the better internet service so that we can do work quickly as possible in a matter of time. Nowaday we spend time waiting... Loading... Fade up of waiting. Provide us fastest net as possible. Or disband the company i guess it'll be better if i throw it to garbage dump if the company don't provide us better net.
Thank you...
Complaint comments  Read comments Complaint category Telecommunications

Jio — regarding not providing proper solution

 Anjelo Denis on Jan 11, 2019
Issue regarding internet connectivity and port out message of jio

Service request number: sr00000ufx2d and sr00000uh9r4

First service request is for connectivity and network issue, in reply i got the issue will be solved within few weeks i. E. 60 days
So i planned to change the service provider and register my request number sr00000uh9r4 and in reply i got that issue is processed but from my side problem still exist.
I am regularly trying to send message to get port out number but from other side i get in-return message that request is incorrect.
Several...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — wrong information about port status by customer care

 rahul87iaf on Jan 11, 2019
To be in very short I had applied for porting from idea to jio of my mobile no. [protected]. First time my application was not processed due to incomplete application as intimated by jio customer care. Second time again it was same story. Third time I again visited jio store to retry the process. When I asked through jio customer care, it was again intimated that photo of aadhar card was not clear. The message was too clear about the incomplete application. The whole scenario lasted for around 7-10 days and I visited the store 8 times for no gain.

Lastly, being frustrated I decided...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — recharge using tez app for my account jio for rs 349 payments pending

 Pavi Thran 12 on Jan 11, 2019
Dear sir / Mam
I had recharged my jio account on Jan 2nd for RS 349 and my jio account no is [protected] .but did not recharge. using tez app linked with my KVB bank and from my bank account. from the account amount of Rs 349 has been deducted for the recharge but my mobile no did not get recharged

The following details are
UPI Transaction id :[protected].
by tez app and third party is indiaideas...
Complaint comments  Read comments Complaint category Banks

Reliance Jio Infocomm — money deducted from account but recharge has not done

 prasadvivek on Jan 9, 2019
I recharged my jionumber through paytm amount of rupees 349 has been deducted from my paytm confirmation sms has sent to me by paytm but the recharge has not done. I speak with jio customer care service they say they didn't recived any amount. Again i speak with paytm they said the amount has successfully transferred to jio and send me the confirmation sms transition i'd.. (I have send you the screenshot of that). Same i asked from jio to send me the confirmation sms that they didn't recived the amount. But they didn't give me any proof that they didn't recived the amount. Saying there is nothing...
Complaint comments  Read comments [1]Complaint category Telecommunications

Jio — deducted amount but didn't get data pack

 Janke Jangir on Jan 9, 2019
I recharged my jio number to 448 rupees from my upi id [protected]@upi. Amount deducted from my account but i didn't get activate any data pack, i am very disappoint with it. Please check about it and refund amount. Sorry sir my english isn't good because i amn't much educated, i hope you can understand my problem very well, i belongs to a middle class family, so can't afford that kind of cheating (Mistake or don't know what i must say), after all i want to say that please please check about this matters and refund my all debited amount, thanks....
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Jio Infocomm — recharge successful but plan not activated

 hardikchauhan on Jan 8, 2019
I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 8th of January 2019, but I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it . Please resolve immediately.

Repeating the details
Mobile no: [[protected]]
Date of recharge: 8th January 2019 in the evening
Mode of recharge: through myjio app...
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Jio Infocomm — network not available

 Shivakumar Surishetty on Jan 8, 2019
I am not getting internet service properly from jio sim even though I have a valid plan for daily 1.5gb data with 4g signals
I complained regarding the issue to the company with service ticket no SR00000UF854.
They are saying that
your location is not covered adequately by Jio network at the moment. We have noted your concern and will be taking steps to improve coverage in your area as we expand our network.
If you are not satisfied with the resolution you can raise an appeal with Appellate.
The network problem location is in Hyderabad
So I am requesting...
Complaint comments  Read comments [1]Complaint category Telecommunications

Jio — fraud in recharge.

 Indraj Singh Shekhawat on Jan 8, 2019
Mene retetailor se 51 rupy ka add on richarge krwaya.mere pas unsucessful ka sms aya lekin retailor kahta mere yha se sucsesful ho gya.bad me mene 198 per call ker ke pucha to vo kahte h ki koi tranjection nhi hu h aap ke number per .aur retalior ne mujse 51 rupay bhi le liy....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — deactivate my jio sims [Resolved]

 velmurugan58 on Jan 8, 2019
Hi,

Myself velmurugan
My jio number [protected]

7 months before i bought 3 to 4 jio sims for office purpose i don't know the numbers of jio sim
But currently they are in active

I'm not using any jio number. So please deactivate all my jio numbers for security purpose.

My aadhar number[protected]
My address 37/11, chinna baby street,
Nammalwar pet,
Chennai 12
Contact me for anymore details @ [protected]...
Complaint comments  Read comments Complaint category Telecommunications

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