Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
1554
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Webpage:
TwitterFacebookYoutube
Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
438
down
149

Phone:
Phone:
up
298
down
117

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
5%
Complaints
1554
Pending
0
Resolved
70
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (278)

Reliance Jio Infocomm Complaints & Reviews

Sort by:

Reliance Jio Infocomm — Mnp unsuccessful, but didn't get refund of rs 408/- [Resolved]

 cazzgopal on Jun 23, 2017
I have tried to mnp one of my bsnl number. The details are given below: vide orn no - no00002nakb4, caf no - koh024eayb, msisdn-9477013839. After getting a valid code from 1900. So i have paid rs 408/- in cash at
Digital xpress mini, 67, ganesh chandra avenue, kolkata 700013, west bengal; digitalxpressmini_kol.7607_gcav@ril.com; 033 40076314. They told me that it will take approx 7 days to process the mnp. But after 10 days the same was not happened, so i visited the store once again. They told me the mnp process is rejected due to my sim was not more than 90 days old. But they refused to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Misleading summer surprise offer

 Mathan34 on Jun 22, 2017
I recharged my number with rs.402/- (Prime 99 + summer surprise 303). Without any notice my plan got removed. Since last 2 weeks i am not able to get 4g data. Even though i escalated so many times, my problem is still unresolved. Worst service from jio, i didnt expect such service.
Some services like this is more than enough to make customers to avoid jio...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Service request id sr00000a34ad & sr00000a3w0u-[#7643786] not resolved since 1 month

 Jatin P Mehta on Jun 22, 2017
Dear jio team,

I am socked for received 2 messages from jm-jionet for resolved issue pertain to my 2 complain as per subject line...

I have log a two complain in diffrent date as per subject line for jio network not worked at specially in my home area as per so many tally talked with your jio representative... And they told that my issue will resolved within 48 hours but till date & time (12/06/2017) (11:52 pm) the complain was closed without solution... As received message...

It's jio network? I have paid fully amount for 3 months... But not satisfy...
Complaint comments  Read comments Complaint category Other

Reliance Jio Infocomm — Jio not activating my plan

 Yoginder Kâñwár on Jun 22, 2017
I had recharged a 999 recharge on 4th june 2017 which provided me with 60 gb for 60 days. But my data usage is heavy and hence in exhausted the data by 18 th june 2017. Now i recharged the number with the same plan on same date i. E 18th june and the payment was made. Now the money has been cut from my account and the customer care say that my recharge is in "que". But for what? The data has been exhausted, i recharge it, so why put it in que?
The telephone number is 8219916501. Kindly do something against this harassment. I beg of you. The transaction id is br00007bucf5...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — Bad internet network

 Sonam Phuntsok Bhutia on Jun 22, 2017
You guys said that in gangtok the server is down. But it's been 3 to 4 days and the server is still the same. My offer is about to end. How will i recharge again if u guys keep giving this kind of network. Pls fix this asap. This kind of network is really annoying. The calling system is also connected with internet so i can't even make calls. Pls do something about it....
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — Refund for rejected mnp request

 balachanderr on Jun 22, 2017
I had applied for mnp on 15-may-2017 at 8 pm and the order number is orn no. No00002ne67k. I also paid rs. 408= using my debit card.

The same was rejected on on 16-may-2017 at 8:30 am.

I contacted jio customer care and the agency for refund several times. I have still not received the same till date. Nobody in the world including mukesh ambani has any clue about my payment to jio.

The agency details are as follows:

Reliance digital express mini

Address: 48, state highway 113, udhayam colony, lambert nagar, valasaravakkam,...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Jio Infocomm — Sim activation pending since 10 days

 syedrk on Jun 21, 2017
Hi i had took new dongle (Wifi) device with a new sim (9182722749) on 12th june 2017 but it was not activated next day as well. I have called to jio care they suggest to change sim. Again i have changed new sim at secunderabad reliance center with new sim. It was worked for only 1 day with very poor signal strength. Then later it was stopped working again called to jio care team and same they suggested to change it for new... As on today 21st june i chagned the sim at around 11:30 am but till the time i raise this concern is not activated. Kindly resolve the issue on high priority with riemberce...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — Service centre not providing service

 Sagarsaxena880 on Jun 21, 2017
Reliance retail limited
I was purchase a new handset LYF water 8 LS-5015 from 20.nov.2016, I m facing so many problems regarding my handset and I was gone to service centre for so many times, but they do not repair my handset he said to me your handset is dead and RF cable broken that's why LCD-TP heating on charging and he was told me to get a solution in 2-3 days but no response for that side, and I was also complain your LYf helpline number -18008909999 he said to me I'll call you after 72 hours but no response, my handset is also in warrenty period but serivce centre said to want to pay...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — Jio signal is zero from past 6 days

 Tejashwini** on Jun 21, 2017
I am a subscriber of jio. But from past 6 days there is no signal of jio network. My jio no. Is 7892751537. There is no use of jio. We are not able to take the advantage of having jio. It's waste of money using jio. When there is no network we are also not able use the free calling facility and we are not able to use any of the subscribed facilities. This a very disappointing on part of such a big company. Please see to it that it is resolved as soon as possible. We are not obtaining any help from customer service....
Complaint comments  Read comments [1]Complaint category Employees

Reliance Jio Infocomm — Bad service and product failure

 chokan on Jun 20, 2017
I had purchased jio lyf flame model from authorised jio stores at bhopal. I was given a 2 years warranty. But after 6 months only problems started arising. Recently the battery puffed up. Before that the glass screen had come out. For last 20 days my wife is running around at jio service centre kolar bhopal but nobody is paying attention in attending calls. Even they are not telling where to purchase the battery and by when it will be available. Pl help in getting the battery....
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — Charged twice for a same package on 8329378561

 k.s.b on Jun 20, 2017
I have been charged twice rs309/- for a recharge made on above jio number.
The first recharge was unsuccessful so i made second recharge, but second was also unsuccessful. On both transaction my account was debited.

Jio customer care says "i have checked your account and found that the two recharges has been successful on your number for the transaction id br000075gizh and br000075gegdand i hope you are enjoying the services."

They do not talk about the excess money deducted from my bank account.

Further jio says about recharge that "not applicable...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Sim still not activated.

 Abhishek Baid on Jun 20, 2017
This is to highlight the trauma and pain that i have been going through since 11th june 2017 when i paid rs. 408/- to purchase a jio sim. Until now my sim has not be activated.

For last 10 days, i have been told that we are in the process of activating it, we will be activating it etc. Etc. But nothing was done. I was always apprehensive about jio and hence never got a jio sim even during the free period. Finally when i decided to give jio a try, this happened to me.

This is the most pathetic experience i have ever had. I could have gone on social media and cursed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Jio network and jio voice

 Balakrishnan A on Jun 19, 2017
Past one week i am unable to do any through jio net work because it is totally failed to give signal in our area: mysore kuvempu nagar. I totally disappointed with jio network and jio voice. My jio number : 8618140964. This is seems to be collapsing itself or cheating the valued customers. How i can do my business with jio if it continues like this. Do some thing to improve the prob lem with you lte signals....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Reliance Jio Infocomm — Network error

 Aniruddha Dalui on Jun 18, 2017
My jio mobile number is 7003977087. Actually im using my internet for online gaming. Sometimes when i play games there is showing a message connection lost. But I'm in a good service area. Also this sim is giving me a speed range of 200kbps to 1.2mbps. that speed is very low for a 4g sim. Sometimes my connection getting lost. No network coverage happenes. Call quality also poor....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — Jio outgoing call not going through

 Babuli2931 on Jun 18, 2017
Sir mera number8327746296 sir mere nb se ek baar me call nhi lagta h aur call jab lagata hu to call kat ho jata h aur net bhi bahut slow chalta h please sir jald achha kar do mujhe bahut hi dikkat hoti h sir koi bhi emergency call karna parta h to mai nhi kar pata hu sir mera ye dikkat 4-5 di se ho rahi h aur sir net to bilkul nhi chal pa raha

Mera alter number 9861128887...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — Network challenge

 inclinationmail@gmail.com on Jun 20, 2017
Hi,
I am useing jio fi and i am fcing network issue due to i am unable to use jio.
If jio is unable to resole the issue then i have to swith on other network.

I try to suite complaint in this regards but your customer exicative hussane deny to register it so please give reason for that.

Please resolve the network issue at vani vihar, uttam nagar, delhi...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Jio stores are not customer friendly

 vijyant86 on Jun 17, 2017
Hi jio team,
I have visited the jio kalyani nagar, pune store. The jio employee did not behave well. And i was not provided the sim because:
1. I had the printed e-aadhar copy. The store man told me that it's company's
Policy to have the adhar card and not the e-aadhar.
I dont see any logic and it looked strange to me as e-aadhar is even being used as a valid document for passport./bank account opening.

2. I tried all the options but i could not generate the bar code from my jio app in my mobile. I was told by the jio store personnel that i can't get...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Jio Infocomm — Unethical behaviour and no resolution given for 1 week

 Sumeet1989 on Jun 17, 2017
Hi team,

I bought an iphone from reliance store worth rs.82000 with a plan for 1 year free subscription to jio in dec 2016.
After using the phone and sim for 6-7 months, on 10th june 2017 my outgoing was stopped and i was told to recharge.
Have spent hours on the call with customer care, everytime i get a different reason.
Have written to care@jio.com, on 10th june 2017 and all i got my reply for an email with more than 1000 words was a copy paste template to just recharge my phone.
I have visited jio center in midc andheri east, but they are not really...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Removal of telecom mobile tower 4g, in residential area

 piyush chande on Jun 17, 2017
We, the members of the west nandanvan co-operative housing soc. Ltd. Situated at m. G. Road, mulund (West), mumbai - 400 080., hereby request you to kindly lodge complaint against reliance jio infocomm ltd, who have affixed reliance 4g tower in front of our society (Traffic island), opp. Ambaji dham temple, rajgor chowk, m. G. Road, mulund west, mumbai 400 080.

As per bmc rule for gbm tower, minimum distance of 55 mtrs from the residential area is compulsory, which is not in our case (Actual distance is about 15 mtr), which is illegal.

So kindly do the needful....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — Jio company

 Kankan Bhattacharjee on Jun 16, 2017
I am the customer of jio telecom service, but after launching jio teleservice no network in my area, many customer in this area, i am complaint to jio customer care but no response by him...
Our address:- didarkush grant, po:- matinagar, dist:-cachar, assam. Pin :-788099.
Sir what can i do now, please help me,
We are waiting for netwark. We are still waiting for jio network......
Complaint comments  Read comments [1]Complaint category Telecommunications

Recently Discussed

(5 minutes ago)
Idea Cellular
Threatening on unpaid bill
(8 minutes ago)
Appsdaily
Not received my refund from the insurance company.
(10 minutes ago)
Times Of India Newspaper
TOI subscription renewal
(16 minutes ago)
Flipkart
Flipkart inadvertently cancelling orders
(16 minutes ago)
Denvax Clinic, Noida
Unverified and unapproved treatment is being used on cancer patients

Featured Complaints

www.bdomains.com