Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
4086
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Website:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
991
down
349

Phone:
Phone:
up
752
down
326

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
4086
Pending
0
Resolved
178
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (846)

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — 9110751140 - after recharge 399/-rs no data and calls not going outside and it is silent

 kmahesh9087 on Mar 21, 2019
Hi, reliance jio infocomm team,

Issue: data not received and incoming/outgoing calls issue even network available 4g/lte.

My name is mahesh and reliance join number -[protected]. I got replace sim on 16/03/2019 and reached 399/-rs in jio store chennai (Kelambakkam).. Still i am facing the issue with data and calls.

Please help with recharge amount 399/-rs.

Thanks,
Mahesh
[protected] (Jio number)
[protected] (Alternative number)

Network issue and slow internet connection...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — network speed too worst

 Vikrant Dhone on Mar 21, 2019
I am living in pcmc area and i am using this jio sim card more than 2 yrs. They are promising to give 4g data but in reality they are worst than 2g data. My internet speed is maximum at 10 to 15 kbps. I have complained about 8 times in these years and everytime they are saying that we are installing our new site nearby you. Pls give us 3 months and u will get good speed. But that never happens. Every time my recharge ends before 10 days it gives me good speed but after then when i will recharge with 3 months plan again in after 2 3 days same condition is happens. Today i also submitted a complaint...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — low or no internet data range

 Ashok Thakran on Mar 20, 2019
On the location where i live and work i. E. Village nangal thakran, delhi-110039, there has been a great problem of internet data range for the last about 12 days. Either there is no internet data range at all or it is very slow, especially after evening at about 7 o'clock. It was the same problem about two months ago but the issue was resolved then. I have been contacting 198 for the last ten days at times. I am hereby giving the interaction nos.
1. 10th of march 2019:mr 0000 l7mk1p
2. 13th of march 2019:mr 0000 l9shhq
3. 17th of march 2019:mr 0000 lcrxwo
4. 20th...
Complaint comments  Read comments Complaint category Other

Reliance Jio Infocomm — network issue and slow internet connection

 Shobhit Akare on Mar 20, 2019
I live in ramtek area and in my locality the internet speed of jio network is worst. As they promise to provide a high speed 4g data but we are receiving the network speed worst than 3g network. Whenever accessing internet it makes very much time to connect.
I cannot access internet. For connecting i need to get out of my room and go to higher place so that i can receive some internet....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — money debited, recharge not successful

 Arush Soel on Mar 20, 2019
Hello,
I recharged my jio plan for 1699 for an year, money was debited from my account, but recharge is not sucessful, it has been a long period of time now

Transaction id-hdf38e5e7a412ba4a339d110770bb7b760e

Please look into this issue immediately, dont force me to take a strict action because i wont let go if it until it is resolved. Do it asap...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Jio — recharge issue -money deducted

 Vivek Sharma Vinni on Mar 18, 2019
I have a jio number [protected]. The pack expired on 18 Mar 2019. I recharged with rs 399 from my Jio app. Amount was deducted from PayTM but number not recharged. Tried contacting customer care but of no positive response. Really pissed off with the service. They should clarify and if recharge is not successful they should refund funds. And also recharge should be done. It is really disappointing...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Jio Infocomm — employee

 Prakash Jashnani on Mar 17, 2019
Hi i went to your jio office for recharge my jio fi the staff was very rude. They don’t know about the recharge. I when i told them i going mail an complain they told me go ahead an do it. At least u all should train your staff how to talk to coustmer an if they think after mailing there will be no action. Your jio office arya nagar kanpur. Plz look at the matter....
Complaint comments  Read comments [1]Complaint category Employers

Reliance Jio Infocomm — mobile data deduction

 anji.kld on Mar 17, 2019
Respcted sir/madam,
I am using reliance jio for mobile internet usage, my plan is 1.5gb/day. I used up to 400mb. But this network shows a message 100% usage of internet. After that i bought a add-on pack of rs.21 with 1gb data. This pack data also completed with in 10 min, without any usage (Like browsing. App backups and app updates). I called to customer care, he spoke to me, your data used in background check it once like any backups, app updates is there, ok i checked all this things but it didn't happen.
If you have any doubts about this call this numer:[protected]
Thank...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — first recharge unsuccessful amount debited

 Niranjan Samantasinghar on Mar 17, 2019
First on 13.03.2019 i recharged rs 349 to no. [protected] from my jio app through sbi netbanking but recharge not done and amount debited.
Transaction id no. Qsbi[protected]igafqachl4

2nd time on 14.03.2019 morning i recharged rs 349 to that no. And suuccessdul and amount debited.
But first debited amount how i will find...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Jio Infocomm — behaviour of the mobile servicing unit

 Hanumanmal Nakhat on Mar 16, 2019
Sir, the behabiour of our staff at mangaldai branch, dist - darrang, assam is very embarrassing as they keep on misbehaving customers, your tech dipankar, keeps predicting that you have open your handset out side whereas we havenot availed any service outside company, seems wheter he is in capable of repair or agnorant towards customers, how a company like jio will survive without attending the grievences of customers.

One of your annoyed customer...
Complaint comments  Read comments Complaint category Family & Relationships

Relience Jio — bank balance is debited but recharge is not done

 Sagar Gavhane on Mar 16, 2019
I tried recharging my reliance jio account with a 1.5gb/day daya plan for 84 days eventually costing rs 349 after using a jio voucher i paid through upi to the following account - reliancejioinfocomm. [email protected] But in spite of paying, as well as utilizing a jio voucher, i didn't get a message from from jio stating that my data plan was activated.

I request that either the above mentioned data plan be active for my jio account, or that the same ammount will be credited to my bank account with google pay upi in order to conduct the same transaction again please do this fast....
Complaint comments  Read comments [1]Complaint category Banks

Reliance Jio Infocomm — /internet speed issue

 mbajpai81 on Mar 16, 2019
Hi
It's been long i am complaining to jio customer care centre about slow internet speed in my area but no solution to the persisting problem. Already raised tickets many times but no resolution. They don't even bothered to call you back asking about the resolution.

My ticket number is sr00000w2oug.

Mayank bajpai
Mobile number [protected]......
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — wrongly recharge rs 399 on 8788934400 instead of 8788394400

 aniljiwanani on Mar 16, 2019
R/sir - i have made online recharge for rs. 399/- on mobile no [protected] today's morning which is wrong no. So please arrange to refund the same amount in my account. I have again recharge then 399/- on correct no [protected]. Please consider my mistake in sympathy and arrange to refund my previous recharge amount of rs. 399/- on wrong no [protected] (Not known whose no is that)
With regards
A. S. Jiwanani
Washim, maharashtra...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — jio sims

 gopal h r on Mar 16, 2019
I have 4 sims ported from several operators to jio sim because i heard a lot one year back about jo offers and network which was doing good for 6 months
But from past 6 months all my jio sim networks are worst even after complaining several times because jio has distributed sim cards like parle-g biscuits
Thats the reason jio sim network is getting worst and worst day by day i couldnt open any page on internet most of the times and plenty times calls get hung up before i cut the call
Please if many of them are placing complaints then just place a complain against jio network...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — jio recharge done but not activated

 bramhini on Mar 14, 2019
I have recharge on 13-mar-2019.i didn't got any messages from jio that plan is activated and also when am trying to make a call it is saying that recharge has to do and your plan got expired.But the money 399 got deducted from my account.
jio mobile number-[protected]
Request:Please activate the recharge...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — networking

 Prince22345566 on Mar 14, 2019
Sir i am a poor person... But i using your sim regularly... Many time i complaint but they said your complaint is resolved but my internet speed is 15.0 kbps can i ask why you can't understand my problem... I report too many time but your care call me they said problem solve soon and in 5 days they massage me... Your problem solved... But no problem solved they send me fake sms... Can you tell me sir... My money is black money???

I can't use any internet application

Sir if you can't resolved my problem then say to me... Then i broke your sim and buy other company sim...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — balance deducted when upi payment is done through my jio app

 Rinku kumar saw on Mar 14, 2019
Sir,
When i trying to recharge for my jio plan, through my jio app. Using upi payment one link is send to our paytm account. I activated that and 349 get deducted from my account to reliancejioinfocomm. [email protected] bank.
It will happen twice. At second i have recharged successfull with another payment through same mode. I did'nt know that the deducted amount any information. Only in my paytm ref no. Is there....
Complaint comments  Read comments [2]Complaint category Banks

Reliance Jio Infocomm — recharge successful but it is not activated on due date

 Parag K Modi on Mar 13, 2019
I had recharged my jio number [[protected]] for the 399 rs plan
(349 with 50 rs voucher) on 12th of march 2018, well in advance before the due date. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The jio transaction id for the payment of rs.349 (399 plan - 50 voucher) is[bv0000vxfdc] and sbi net banking transaction id is[protected]igafpsqsj1. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [[protected]]
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — data is over without using

 Saranya Lanka on Mar 13, 2019
Hi.. My date is over with out using it... I am using jio and today is last day of my plan.. Today i have 1.5data.. But without using anything it was over in 5min span.. I haven't used vedio calling, hotspot, updates or anything.. But after i left with 100mb i recharged then it was stopped consuming my data.. It was a clear scene that jio is cheating not to loose it's customers from migrating to other platforms.. Please take action against it and give my data back.. Thanks...
Complaint comments  Read comments [2]Complaint category Internet Services

Reliance Jio Infocomm — speaker not delivered

 Shrijith Sudevan on Mar 12, 2019
I have purchased lg 55 inch tv from your jio store on september 2018, thy have offered me a speaker with tv, but still jbl speaker was not delivered. This is the wrost customer service of reliance. There is no response also. I going to sugest all my family and friend not to purchase any products from reliance my jio store.

My name :abilash
Mob num:[protected]
Purchased place :my jio store ooty
Store code:9115...
Complaint comments  Read comments Complaint category Electronics & Appliances

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