Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
3737
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Website:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
918
down
325

Phone:
Phone:
up
700
down
307

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
3737
Pending
0
Resolved
163
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — poor mobile signal strength in my area

 Mishra Divyank on Oct 20, 2018
There is a very limited network signal in my area where around 500 jio customers are residing.. however when we come out of our houses, then only we get some network that too @ an avg speed of 1-2 KBPS. Plz look into it.. may b some resiting of ur tower antenna may help us. We r seriously facing this prob and are bound to migrate to landlines at our home. Network signal is good in area which is around 200 mtrs away and are on some heights....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — call drop issue for every second on outgoing calls

 Wilma Dsouza on Oct 20, 2018
Jio customer support is worst. I have been facing call drops from past 2 weeks and their team couldn't even solve it. They are complicating the process by asking the phone nos of outgoing calls and location of calls. They can track these details, so why bother customer for it. Also, it doesn't matter from which location u make calls or to whom since the issue is same for all location and outgoing calls. Such brainless customer service team....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — my plan 199, data over consumption

 Divyesh Nadiwala on Oct 19, 2018
My plan 199, Data 1.5 GB per day but today my data consumption as per jio statement 86.494MB and 115.75 MB save in account. I'm 5 time customer care executive telephonic discussion but not satisfied reply me and telephone transfer senior officer table Or hold my call 15 minutes hold . I say where's my lost data 1298 MB so not reply jio customer care executive...My number [protected]....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — jio recharge successful but balance not updated

 Swagat Parija on Oct 18, 2018
My jio recharge was successful which i paid through phonepay for
Jio no - [protected]
The amount was rs.398 (Rs.448 recharge with rs.50 voucher)
Balance was deducted from my bank account.
The transaction id is - hdfa3e954bde43e[protected]fd9eef78511
The payment was made on 18 oct 2018 at 9.11 am
I am yet to receive any activation as not updated through message or from my jio app....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — jio phone/lyf instrument

 Hanumantha Rao Konkimalla on Oct 17, 2018
[protected]- since 4-5 months the instrument/mobile supplied to me is giving problem of 1) switching off while in use, and 2) for a single pressing, the instrument is pressed double time or three times. During my first visit, mr. Srinivas technician at lb nagar jio office attended. He updated the software and returned but on continuing the problem i approached second time, the technical person other than mr. Srinivas inspected and told that battery connectivity problem. He enquired about the person who attended previous time. On telling the name of srinivas, the technician politely asked me to show...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Jio Infocomm — extra charge

 Shailvi Thapliyal on Oct 15, 2018
I bought a jio sim today and bought a plan of 399 the retailer told me that i will have to pay 99 for prime membership and 30 for sim and i did that. But then my friend told me that you payed extra because jio sim is free and 30 rs was not valid. We went back to the shop and asked him the same then he said that it is his choice that how much charge he will take and even the company can't tell him what to do. Instead of accepting his mistake he said that he will do whatever he want to and we cant do anything in this. I want a strict action against such cheaters....
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Jio Recharge — jio recharge 197

 Mohammad Ishaq Nadwi on Oct 13, 2018
I have done a jio recharge of rs 197 for 98000 mcent point on 13th october 2018. But recharge not done though my mcent point is deducted from my mcent account and displays recharge received in my mcent browser activity tab. But recharge is not done and i did not get any confirmation message in my jio number about any kind of recharge. Pleas help in this regard....
Complaint comments  Read comments [4]Complaint category Other

Reliance Jio Infocomm — regarding order no. - no00005sblro

 ishan9188 on Oct 13, 2018
This is regarding my captioned order no., ordered on 16.08.2018 for mnp from airtel postpaid to jio postpaid.
I had submitted the security deposit and prime membership amount of rs.250 + rs.99 through paytm.
But on 21.08.2018 i received a message from jio that my porting request has been cancelled due to mismatch in upc code entered by me.
Till date i havn't received any cheque of my amount deposited to jio, despite regular follow-up with jio through email.

Arrange to provide my cheque asap....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Jio — my jio no. 7889425237 is not recharged by mcent

 Jiger Lgn on Oct 13, 2018
I cant recharge my jio no. [protected] throuhg mcent browser. I have enough points to recharge my jio no. But browser can not show any response (Recharge sucessful or failed). Sir i have enough points but still i cant recharge my jio no. I tried many times but cant show any response... Sir plz help to recharge my jio no. [protected]. I used mcent browser form past many years...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — recharge not done I paid money but recharge not done

 Kashyap Jatin on Oct 13, 2018
I purchase jio phone in exchange of 501 plan and they told me 501 phone in exchange and i have to pay 600 rupees more to use this phone 6months recharge for this phone i agreed with them and go with this plan, after one month of usage i call my relative and jio told you have not any plan please recharge with plan to continue this call i m shoked i call in jio customer care and they told me wait for 48 hours i wait for 48 hours and nothing happen i call again on jio they again to told me to wait for 48 hours. What the hell is that i am not able to call and they told me to wait 2 days more, i pay...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Reliance Jio Infocomm — cancel recharge and refunded

 jain palkesh on Oct 16, 2018
Respected mam/sir
I want to recharge from amazon to my jio no. but the no. was putten wrong and it has been successful. i want to cancel that recharge and refund. Operator Reference No.[protected].
I want to canel that recharge and back my balance. It was done by wrong by mistake. It was done on 10 or 11 of october thus i have send you my operator refrence number too.
Please kindly take note of it.
Thanking you...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Reliance Jio Infocomm — jio - bad quality customer care and support - they don't care, customer feeling they just care how jio will make money

 Manoj K Y on Oct 13, 2018
Dear all,
It was my mistake to choose jio number as my primary number before 6 month despite having lots of complain about them in market, they are just making money to providing internet access to mass of people in india who really doesn’t care about good or bad service (They just play vedeo and happy to pay jio) but when you will talk about service then jio will show you middle finger.
Since last 2 month i am in abroad and i didn’t activated international roaming before leaving india and why i should because i never did for airtel while airtel is working everywhere i go and...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Jio Infocomm — receiving call from bsnl

 prempalyadav1 on Oct 13, 2018
I can not receive call on my jio number ([protected]) from any bsnl number.
I try many time in jio coustmer care but still there is no solution.
Why i can't receive call from any bsnl number.
Jio coustmer says its not my issue and when i call to bsnl coustmer care they also said that this is not our issue.
Then where can i go for this problem.
I want my solution as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Jio — recharge done but not updated

 Diwashkar on Oct 12, 2018
I had recharged rs 399 jio numbers on[protected] at around 2:15pm. The amount has been deducted from my bank with transaction id[protected].
When i checked my jio app after recharge it was not showing the plan, so i contacted the customer care and they told that the recharge was successful and it will be activated but still now it has not been activated.
I just want my plan to be activated or else my money to be refunded as early as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — slow net speed, giving false assurance

 anurag91093 on Oct 12, 2018
My internet speed droped to 2g speed from month of april 2018. When complained they said it was coverage problem and said they will fix it within 120days from june 14th 2018. Till now, no change have been there in the speed and they are not acknowledging about the assurance they gave me. I have proof of their mail stating this. They cheated me by making me wait 120days and they didnt do anything....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — network and fraud

 g1988t on Oct 12, 2018
I have three mobile numbers purchased from jio recently i port from idea to jio [protected]. They are promising that they have best internet speed called lte 4g but when i reached home there is no network available. My house is in center of the city, bhopal (Mp). I raised complaint for the netwrok issue, they came, even jio representative was not getting signal at my home. I recharged my jio mobile number with rupees 399 they promised 4g lte speed but i am not getting the speed and not able to use the internet. So it is completely a fraud they taking money from us to provide 4g speed but the speed...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio — money deducted but recharge not done

 tripti misra on Oct 14, 2018
Dear sir, I reside in Lucknow Uttar pradesh On 8th october 2018, for the first time I tried to recharge my Jio no. with Rs 399 from BHim App, as it was about to get expired on 9 th October. To my dismaythe payment was successful and the money was deducted from my Bhim account .But the No.[protected] was not recharged. the amount 399 was debited from my account.
I want my money back.
thanks...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Jio Infocomm — network coverage no resolution

 Mohammad Shahbaz 1207 on Oct 11, 2018
Dear respected sir/mam, i am the residence of abul fazal enclave, okhla, new delhi, since past year i have registered tons of complaint regarding poor network coverage at my particular location but jio does not provide me any resolution, they always says that network site will be planned in your area which will be live within 30 days some message says the same but with different resolution time like 120 or 90 days but as days passes away i still face the same issue which i was continuously facing since past year so this time i lodged the complaint to national consumer helpline / telecom regulatory...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — poor network avalabilty

 preem on Oct 11, 2018
Hi all,

Poor network availability

Facing the problem of zero network availability in my area shantiniketan 4th cross, near sana college, hubli-580025 karnataka state. And received the same feedback from neighbours. Request you to please resolve immediately.

Already contact customer care but no response

My mobile number is [protected]

Past 15 days i regularly giving complaint on a poor network in my area. But no one taking seriously on this. Still, i am facing network. I not able to call in my home. Whenever i go to inside...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — jio sim no activation

 Chavan Chaitali on Oct 10, 2018
It's been 8 days to purchase the sim but still it's not activated. And i'm going everyday to the jio store but still they are not helping me. I cant call or text anyone. These so worst. I have purchased my sim on 2 october and today's date is 10 october.. No sim will take 8 days for activation.. And still jio is not helping me.. Please help me as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

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