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Reliance Jio Infocomm Complaints & Reviews

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Updated: Jun 22, 2026

Complaints 6659

Resolved

371

Unresolved

6288

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints(6659)

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I wish to lodge a complaint against Reliance Jio AirFiber for deficiency in service, failure to fulfill service commitments, and non-refund of relocation charges despite repeated assurances.

I was an active Jio AirFiber customer and submitted a relocation request through the Jio application. At the time of placing the request, an amount of Rs. 1, 200 was deducted as relocation charges. The relocation was initially scheduled...

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JIO NETWORK COMPLETELY DEAD IN DEHRADUN FOR 15+ DAYS 🚨*

Location: *Dehradun, Uttarakhand*
Issue: *Zero network/signal since 8th June 2025*

I’m currently in Dehradun and Jio is 100% dead here. Not just me — *literally nobody in this area uses Jio anymore*. Locals told me “Jio doesn’t work here, switch to other networks”. People have abandoned Jio because of 2+ years of network issues.
br...

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I have requested to Jio fibre Installation dated on 2 nd June 2026. They have promised us that they installed mentioned product dated on 4 June 2026. We didn't get any order yet and also not even one call for installation from Jio. And there is no option to cancel the order in the my jio app. I Wanted to get my full Refund amount of ₹807 asap. Also Wanted to cancel The order I don't want their product right Now.
Order Number: NO0001DT5A54...

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Respected Team,
I am writing this complaint to bring your attention to a serious issue regarding my JioFiber connection.
• On 3rd May, I recharged with ₹707 after confirming the offer with JioCare.
• JioCare team clearly told me that this plan will activate for 2 months, and I have the call recording as proof.
• My service was working only till 22 May, and after that, my JioFiber connection was suddenly...

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Respected Sir/Madam,

I would like to register a complaint regarding a mobile number issued by Reliance Jio, which was registered in the name of my late relative (uncle’s brother). The subscriber has passed away, and there are no direct children/legal heirs.

The SIM card associated with this number was also lost/stolen along with the mobile device. This number is very important for family and personal reasons.br...

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Address: baini muvadi village and prantij taluka andd sabarkhata district

I have book a jio air fibre on 7 th april and appointment should fix on 14 april but on 14 april no one come for installation toay date is 20 but no one will come...

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Address: Mohali

I have been trying to disconnect my Jio Fiber connection due to personal reasons, but there is absolutely no straightforward option available in your so-called user-friendly app. It is extremely disappointing that a company of your scale cannot provide a simple cancellation feature.

To make matters worse, your chat support is completely useless — instead of resolving the issue, it repeatedly directs me to call customer care....

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Address: B-904 Abhilash appartment, b/h Nirma university, tragad ahmedabad

I had applied for a new Jio Fiber connection since at 25th march. At that time executive commited that installation will be done by 28th march. but the installation has still not been completed yet. As company term I’ve paid register amount of 2221/- as well. I am waiting since saturday with the hope that it would be done by today. But neither I receive call nor massage. For this since last 6 days I call to customer care daily. They always...

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Address: Lanka tola, Raidih basti, Road no 7, Adityapur -2, Jamshedpur-13, Jharkhand

I am facing a network issue with my Jio number for the past week. There is no signal inside my home or in my area, and I am unable to make or receive calls. VoLTE is also not available.
The network works when I move outside this area, indicating a coverage issue at my location in Adityapur-2 Jamshedpur. Earlier, the network was working fine indoors.
I have contacted customer care multiple times, but calls are getting disconnected...

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Subject: Complaint Against Reliance Jio for Delay in Mobile Number Portability and Financial Loss

Complaint Details:

I would like to file a complaint against Reliance Jio regarding an unresolved mobile number portability (MNP) request and the lack of response from their customer support.

I submitted a port request to transfer my mobile number ([protected]) from Vi to Jio on 20th March 2026 with...

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I am a customer of Reliance Jio with mobile number [protected], which has been deactivated due to non-recharge.

The SIM was originally issued in Chennai. Due to the unfortunate demise of my mother, I am currently in Uttar Pradesh and unable to travel back.

I visited a local Jio store, but I was denied SIM reissue and asked to return to Chennai. As per DoT guidelines, re-KYC and SIM reissue should be allowed across...

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Address: Near Hanuman temple, Purushothapatanam

I am facing poor internet connectivity with Airtel due to weak tower coverage, especially in the evening. The technician also confirmed this issue.
I want to install JioFiber, but local internet vendors are restricting or blocking Jio services in my area. Because of this, I am unable to choose a better service provider.
This is unfair and anti-competitive. Kindly take necessary action....

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Address: Kulithalai, Karur, Tamil Nadu â€“ 639104

My Jio AirFiber connection has not been working for more than 24 hours in Kulithalai. The router is continuously blinking red, indicating no signal from the network.
I already contacted customer support and raised a complaint (Request ID: SR00003217BJ), but there is still no technician assigned and no resolution provided even after 24+ hours.
This is extremely poor service and has caused serious inconvenience as I depend on...

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Address: WARD NUMBER 13 KHARA KHERA HANUMANGARH RAJASTHAN

Sir/Madam,
I had already registered a complaint earlier regarding my issue, but till now no proper action has been taken. This is highly disappointing.
My details are as follows:
Name: Amandeep Kaur
Mobile Number: [protected]
Order Number: NO0001CCN6I4
Despite multiple attempts to contact customer care, I have not received any resolution. Even the delivery person is not responding.
This delay...

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Address: ranchi

On 9 March 2026 at around 1:06 AM, the Jio Fiber app showed “No Active Plan” for my account and prompted me to recharge.
When I proceeded to the payment section, the app displayed the message:
“Cheers! Your last bill is paid. You can pay more in advance.”
This created confusion, as it simultaneously indicated no active plan while also suggesting advance payment.
Based on the app prompt, I made the following...

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Address: Surajpur, Premnagar, District Surajpur, Chhattisgarh - 497333, India

I am facing a serious issue with my Jio AirFiber connection for the last 1 month. I have subscribed to a 30 Mbps plan, but I am only getting around 3–4 Mbps speed consistently.

I have already contacted JioCare multiple times via calls and Twitter (X), and also shared all required details. However, I am only receiving generic responses stating "technical issue" and no proper resolution has been provided.

This...

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3 of my family members (my wife, son & daughter in law) have been using jio prepaid mobile connections for several years. They had activated the International Roaming service long ago - perhaps in 2018 or 2019 by paying Rs.1102/- which piggy-backed some free minutes and SMS. Thereafter, they had never gone in for any IR PLAN during their stays abroad (Sweden) as they availed services at only pay-go rates. All of a sudden, since last October-November,...

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On 9 February 2026, I paid ₹2881 to purchase an international roaming pack for a Jio mobile number.

The roaming service never activated or worked at any time.

After multiple complaints and escalation through customer support and the Department of Telecommunications grievance portal, I was informed that the mobile number had already been recycled and allocated to another customer.

Jio confirmed that...

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Subject: Extremely Poor Customer Support and Unresolved SIM Activation Issue – Service Request SR000030WAFV

I am Reyaan from Ahmedabad and I am writing this complaint to formally report a very disappointing and frustrating experience with Reliance Jio Infocomm Limited.

I purchased a new Jio SIM card on 10/03/2026, but even today (12/03/2026) the SIM card is still not usable. Since the day of purchase, I have...

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Address: Ramnagar khapraila bazar bikapur ayodhya

For the last several days, the Jio mobile network and internet service in my area are not working properly. The data speed is extremely slow and most of the time the internet doesn’t work at all, even after having an active plan. I tried calling Jio customer care (198) multiple times but did not receive any proper solution. Due to this issue, I am unable to use the service I paid for. I request you to take urgent action and fix the network...

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