Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
2802
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Webpage:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
685
down
257

Phone:
Phone:
up
492
down
222

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
2802
Pending
0
Resolved
114
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — jio sim not activated false commitments

 Sandeep Basnwal on Dec 18, 2017
I have bought Jio sim from reliance digital store kamakya Bengaluru on 12, Dec 2017 but it's still not activated, as per salesman it should activated within 1hour but today 18dec 2017 and my sim card is not still activated ...when I asked the reason, shop person told me that my friend has not picked reference verification call, but I my friend didn't receive any such call from Jio authority, since I have proof of that,
Salesman no-[protected]
Salesman name- Sebastian
My not activated jio sim no-[protected]...
Complaint comments  Read comments Complaint category Products & Services

Reliance Jio Infocomm — unauthorized monthly bill charges for 3 months

 parag2394 on Dec 18, 2017
I called the customer care executive after suspension of jio number on 12th October 217 and he said after suspension no bill will be generated. But its still 3 months has passed every month bill is been generating till date. And the issue is pending with them from like 2 months. I asked for termination, but still its been a week no response has been received. No callback is received even after promising and had to wait 20-30 min to talk to the customer executive...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — mnp 9447700768

 rajeevpandalam on Dec 18, 2017
Dear Sir,

I have requested for an MNP for my JIO number [protected] on 11th of this number. The MNP is from JIO to BSNL. Now when i checked with BSNL, they told that the request is rejected by the donor operator.

I dont know for what reason they rejected my request. I purchased my sim on 11th of September 2017 and I requested for the MNP on 11th of December 2017 which is after the completion of 90 days.

The UPC Number I gave for MNP is JL726477 which is valid until 22nd of December 2017.

Hence I request you to sort out this issue from JIO...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — jio 4g 1500 phone

 nandan r on Dec 18, 2017
Reliance jio released a free of cost mobile.they said we have to keep 1500 deposit which will be refund after 3years.but later after selling these devices to us they released new rules that we have to spend atleast 1500/annum for 3years which nobody knew.ok we will recharge but this phone is full of bugs.it is not ready for marketing.i had problem with jio apps i hav complaining for a week, but even customer care people dont know anything they simply gave me number of lyf customer care.when i called them they i have contact lyf service center for uninstal that app and to reinstal it.but lyf service...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — extremely bad internet service

 Joydeep_Bha on Dec 17, 2017
Dear team jio,
I am an 1 yr old customer of your Jio sim. After taking the connection, just for few months I got VERY GOOD service. When It was free, before "Jio Dhan-dhana dan offer" i.e. 349 recharge... It was nice, low network issues and hassle free internet connection. But from last 3-4 months, I am getting a 2G speed instead of having 4G network. once you people started charging the customers and started showing your actual service, once you get your customer base now giving us such worst service, in terms of using Internet for browsing and also for call drop. Its no more...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — recharge done on wrong jio number

 Ujjwal Uppal on Dec 17, 2017
Sir i have done recharge by mistake of jio number([protected]) of 459 on 17 december 2017, 07:03 pm( by the debit rupay card of dena bank ) instead of my jio number ([protected]) so.please do tranfer my money back or recharge my jio number ([protected]) instead of the incorrect number ([protected]) please do the correction and solve my problem as soon as possible
Ujjwal uppal
Ujjwaluppal.uu.uu@gmail.com...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Jio Infocomm — waiver of bills

 Rama Rao Avs on Dec 17, 2017
Sir,
I taken Jio with No.[protected], unfortunately my sim with Phone lost in the April 2017 and complained for block the sim the same has been done. I have not taken sim afterwords. Bills from September 2017 receiving I have taken the matter to Jio Store at Kukatpally they said need not to pay. but continuously receiving the bills. Please cancel the Number and waive the Bills....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Jio Infocomm — balance not credited

 Zaker11875 on Dec 17, 2017
Sir/Madam
I have recharged the Reliance Jio from Relaince Jio website on 16th December 2017 but still balance is not credited to my Reliance Jio No. 8999 556 506
and IGACNZKHJ3 and the recharge amount is Rs.399. at morning 9-15 am. Please do something to get return or credit the recharge to th above number. Else return my aofresaid amount to the bank from where it is credited to your account....
Complaint comments  Read comments [1]Complaint category Other

Reliance Jio Infocomm — jio data getting exhausted automatically

 deepan chakravarthi on Dec 17, 2017
The data is getting exhausted automatically. Its a waste to buy jiofi. By 7 AM when I turned on my laptop, already 90% data was consumed. There is no proper response in the customer care also. The person just told me that its a problem with my system. I have been using the same system in other networks also. I never faced such a problem in other networks....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — recharge not credited - 2

 svarma72 on Dec 16, 2017
Recharge (Mrp 301) was not credited to my account after i had paid for it and got an acknowledgement. I was not able to use it either.

My complaint to care@jio.com was not resolved even after 7 days of investigation, after which they responded with a blatant lie "data add on was credited to your account and you have already used it."

Jio has not provided any evidence to support their claim and it is impossible for them to do so (Short of faking evidence)...
Complaint comments  Read comments Complaint category Broadband

Reliance Jio Infocomm — jio phone shut down automatically after 1-2 minutes

 dharmendra Kumar dhoundiyal on Dec 16, 2017
I have purchased jio phone no.[protected]. After updating software automaticlly, phone shut dn itself. After restarting it shut dn again and again. Two times it have been given to sarvice center sfs, mansarovar, jaipur, they put right it but after some day when software update automatically problem appear. Now what should i do because service center is unable to sort out this problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — unsatisfactory service

 Giasul haq on Dec 16, 2017
I lost my jio sim bearing no [protected] and lodged a missing report in police station doda j&k. And submitted that missing report along with requisite douments in ur office at gattu market doda. But despite lapse of more than 15 days i was informed about mismatch of date of birth. Despite correcting the deficiency i have not recieved the new sim. The response of officials in that office is highly disgusting who do not care for the time of customers. Plz let me know the reason for delay of more than 20 days....
Complaint comments  Read comments Complaint category Mobile Service Providers

Jio — voice service barred

 Shree Istika Chettri on Dec 16, 2017
I rechared jio with 399 but even not being a month jio sended me a msg informing that my voice service has barred.. Nd again i recharged with 399 but again not being a month jio sended me the same text.. I would like to inform jio that i m just using it for my personal use only.. Please inform me why this issue is going on? High duration or repeated cal?...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — my outgoing call block please unblock

 Dev Raaz on Dec 16, 2017
Hello i recharged my number 459 for unlimited calling but few days later i get a message you are using abnormally using of voice calling and we disconnect your number and i don't understand why they do that kind of thing if i already recharged unlimited calling but they are restricted and if i am asking customer care if you are using continuously like that so your number is disconnected and you have to pay 149 to restore again but they don't mention any kind of thing...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Reliance Jio Infocomm — jio phone rs 1500

 Pradeep Tiwary on Dec 15, 2017
I have purchase a jio mobile phone rs 500 before 25 days ago but from ist problem creating the phone
1. Heating.
2. Hanging
3. Keypde not working properly
No vedio calling done allready jio vedio chat installed but vedio call not doing
Very slow calling, starting etc...

Kindly arrenge replace the phone other wise i will bound to knock the door of justice.
Thanking you.
Yours faithfully

Pradeep kumar tiwary
Phone [protected]
Alt. No.[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — billdesk jio rs.459 recharge failed and money deducted from my icici bank account

 Jeevanandham S on Dec 15, 2017
Hi,

I have tried to recharge rs.459 for my jio number from my icici bank account using upi. My money had deducted from my account but recharge failed. Below you can find the details. So please refund my money.

Jio number : [protected]
Email : cheerupjeeva@gmail.com
Payment ref. No : 734914433190

Thanks for your understanding,
Jeevanandham...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — recharge plan 399

 vikas4952 on Dec 15, 2017
Actually i recharged my number 399 for unlimited calling but few days later i get a message you are using abnormally using of voice calling and we disconnect your number and i don't understand why they do that kind of thing if i already recharged unlimited calling but they are restricted and if i am asking customer care if you are using continuously like that so your number is disconnected and you have to pay 156 to restore again but they don't mention any kind of thing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — receiving calls daily

 Sakinakheriwala on Dec 15, 2017
I have cancelled my jio number still i am getting calls each n every day... I work night shifts so these calls wake me up. The main reason for cancelling my number was these calls which are very irritating. It’s an ivr that tells you to recharge. After disconnecting the number how can i recharge? Stil i get these calls. While cancelling i had told d executives to make sure these calls are stopped stil no joy... Request you to please do something about it asap...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Reliance Jio Infocomm — false data consumption

 Saksham Singh Kushwah on Dec 15, 2017
I am facing problems regarding data consumption being faced as i surf the internet which hardly takes 20 mbs, the data counter on jio keeps consuming data at an alarming rate it takes hardly 5 minutes and notification is recieved that -"dear customer u have reached your daily consuption limit"
How is that even possible?
Its a serious issue regarding what jio offers its customers & what it actually provides
It happens thrice a week...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — I have the wrong number

 Trupthi Tharnath on Dec 14, 2017
I have recharged wrong number
Trasaction id: br0000l373bo through jio offer. As it was said there's cash back offer for 8 months.
But now i don't no how to cancel this recharge please do help to sought out. I would like to recharge the same offer to my number so please let me to sought out this problem. Its my humble request. So please let me sought out this problem...
Complaint comments  Read comments Complaint category Banks

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