Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
4439
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Website:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1029
down
369

Phone:
Phone:
up
812
down
339

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
4439
Pending
0
Resolved
199
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (937)

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Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — facing internet speed issue.

 Prafullgzp on Aug 25, 2019
Dear sir,
May I want to inform you that from 2 month we were suffering from bad speed of internet. Even if want to open an particular sites it can't be open. Same way your jio tv is also not working properly. If any channel program is to be want to see then it can't be seeing by us because it is buffering. We are purchasing a plan of Rs 498 for 3 months and getting 2 GB data everyday, but we are unable to utilise it.
Dear sir it is humble request to short out the speed issue problem on the particular address.

Prafull Prajapati
Banshi bazar post peer nagar Ghazipur...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — pole in front of house

 Saravanan Sai on Aug 24, 2019
Dear sir this is to inform that my house located at no:836, 28 that cross street, phase-2 sathuvachari, vellore tamilnadu and the complaint is without my knowledge the pole is erected in front of the house which we are parking our vehicles and it's disturbing us lot and also affected elevation of building so please take necessary steps to shift the pole at compound walls ended opposite and we request you to do it immediately thanks...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — regarding the net slow speed

 [email protected] on Aug 23, 2019
I would like to tell them i am the students of class 11 and i will purchase online live course but in 7-10 days daily my live class is lost because i am face all of problem through your service link this problem in my area net connection is good and my net going very slow i will already complained to your customers care and tell all my problem and then they were abuse me and tell them what you can do do now no one ask me
So i request you to please solve my problem as soon as possible...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — making customers feel by saying unlimited calls on 399 rs voucher

 KeshavG37481745 on Aug 23, 2019
Reliance jio infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2:...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — making customers feel by saying unlimited calls on 399 rs plan

 KeshavG37481745 on Aug 23, 2019
Reliance jio infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2:...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — very very slow internet speed and call drop problem

 patelsachin95 on Aug 22, 2019
I suffering from very worst internet speed in my area (amroli, surat) I have complained to jio customer care many from last 3 month, but they are just saying that we are working to improve speed, but we can't commit date.
I has bee almost 3 month how much time they will take to resolve problem.
They are taking full payment in recharge but not providing proper service this is clearly beach of contract....
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — no network coverage from 8 months

 singh20 on Aug 22, 2019
Company is only extending their customers but not improving their internet connectivity and now voice/volte also not works properly.

The problem we are facing from feb 2019 onwards, compaints saveral times but they closes the complains without any resolution and notificaion.

Finally from 4 jio sim, we have ported 3 of them...

Jio is only looting their customers says 4g but its not even 2g.

My compaint/request ids:

1). Sr00000w9ns7 - 18-mar-2019

2). Sr00000vzpzu - 06-mar-2019

3). Sr00000vqwpd...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Jio Infocomm — which number recharge

 MANIGANDAN JAYARAM on Aug 21, 2019
Respected Sir,
unauthorized deduction My account bank rs.448.00, which mobile number recharged that above said amount was recharged, i can't how do this, so please help me which number recharge what time recharged said amount, hence please help me sir...

bank deduction details follows

TO TRANSFER-INB Reliance
Jio Infocom BILL_REJIOI
PaymentsQSBI[protected]I
GAGVGCOO7

TRANSFER TO
448.00...
Complaint comments  Read comments [1]Complaint category Banks

Reliance Jio Infocomm — proactive sim command error

 Deepakqwertyuiop on Aug 20, 2019
Hi,

I am getting an error pop up from so many days.
when I open myjio app, it say Proactive SIM command error. I tried to connect with customer care from mobile number but trust me it never helped me to connect with customer care. it is jio sim card.
Let me know why this error message is popups. and how you will help me to resolve this. I have attached incident photo as well.
Many times I face issue with network connectivity and internet access as well. This is really irritating me.
Sometime I feel to port the SIM card with other company. but having...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — data issue

 Shreshtha Agarwal on Aug 20, 2019
In plan of 1699/ year.. We are given 1.5 gb data per day.. But it exhaust too early while when i am using vodafone than i used to get only 1 gb data still it doesnt exhaust.. There booster packs are too costly.. They are saying that they r providing 1
.5 gb but i dont think so as it exhausts too early.. And also on calling to customer care they dont provide any solution...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — disconnected my outgoing calls service stating the reason as misuse and violation of term sand conditions

 Abhi Kudekal DdRz on Aug 18, 2019
My self abhijna, jio service customer felt really unhappy with the worst strategy of pulling the money from the customers. This is intolera149ble, how can one company so greedy for money. I recharged my jio number with 149, while this plan was active, i recharged again with 149 plan due to some cashback advantages. Now the old plan expired and new plan is active but if i try calling, it states " outgoing call restricted to violation of terms and conditions. Are you trying to fool the customers by this cheap tricks. I want complete details where i have violated the terms and conditions. I have used...
Complaint comments  Read comments [3]Complaint category Telecommunications

Reliance Jio Infocomm — issue with my network

 Harshitha karnati on Aug 18, 2019
I'm using jio network. When i have upgraded my package from 449 to 1699 i have found an issue with my network. When we start browsing something network speed is 1m/s but still it's loading. While there comes an message that your internet is exuasted without even using it. I am suffering a lot with these network issues. Please resolve it as soon as possible....
Complaint comments  Read comments [2]Complaint category Internet Services

Reliance Jio Infocomm — 2500 taken money from reliance jio for broadband.

 Milindra Pratap Singh on Aug 17, 2019
After waiting for call no one is talking. They talk with others. I am totally disappointed with jio service.

I have paid 2500 for jiofiber connection and jio member told me they install on 14th but today is 17th and no one is came for install. Is it a jio scheme to fool the people and make huge amount of money through there paid money interest in bank from there new client. Is it legal to take money without giving any service to client. I want my 2500 refund with interest. I want to fill rti for this and ask why company take my money without giving any service. I really disappointed...
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Jio Infocomm — 2500 taken money by reliance jio fiber installation.

 Milindra Pratap Singh on Aug 17, 2019
After waiting for call no one is talking. They talk with others. I am totally disappointed with jio service.

I have paid 2500 for jiofiber connection and jio member told me they install on 14th but today is 17th and no one is came for install. Is it a jio scheme to fool the people and make huge amount of money through there paid money interest in bank from there new client. Is it legal to take money without giving any service to client. I want my 2500 refund with interest. I want to fill rti for this and ask why company take my money without giving any service. I really disappointed...
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Jio Infocomm — i recharged my jio number but the plan wasn't activated

 Deblina Ghosh on Aug 17, 2019
I recharged my jio number on 17-08-19 from myjio app for 399 rs (Discount voucher rs 50, hence total results to rs 349) and payed through google pay, and still my plan was not activated. Mobile number - [protected]. The money was deducted from the bank but i am neither able to make calls nor use the internet.

Please either refund my money or activate the plan. Whatever solution you choose, make it quick....
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Jio Infocomm — poor services from a jio store at bangalore

 Bharaniraj1 on Aug 17, 2019
Store address :
No 32, outer ring rd, 6 block, 3rd phase, banashankari 3rd stage, banashankari, bengaluru, karnataka 560085

This is the first ever corporate store that’s same as a roadside orphan seller.

Very unprofessional staff. To my surprise, all the staff has same attitude towards work.

Staff skill level is utterly poor and zero respect for customers.

Staff has absolutely no knowledge about the issues and resolution than asking clients to call the customer support for info even if it’s a simple response.

Best...
Complaint comments  Read comments Complaint category Other

Reliance Jio Infocomm — employee not interested in doing jio recharge

 Nirav Samar on Aug 17, 2019
The employee sitting at the jio recharge counter in reliance digital store at celebration mall, udaipur did not show any interest in discussing the jio recharge plans and was rather engaged in some other personal work including chit chatting with other female employees. Later, started yelling at us when asked to discuss the recharge plans second time. This act happened on 17th august 2019 at around 2:15 pm. Request strict action....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — unethical business practice by reliance jio infocomm ltd.

 Prosun Banerjee on Aug 17, 2019
Dear sir/ madam,

I am a victim of smart business policies made by one of the biggest names in telecommunications industry popularly known as reliance jio infocomm limited. And, one of their unscrupulous way of making money can be explained through this instance wherein i had applied for number porting of two of my post paid numbers from vodafone to reliance jio which are (A[protected] and (B[protected], as i visited reliance jio store located at 198, rajdanga nabapally, kolkata - 700107 on 09.08.2019.

But, when the porting was completed on 15.08.2019 i realized...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — wrong plan

 Piancham neitu on Aug 17, 2019
Ive done recharge with amount of 297 plan, but no call allowed from my phone (Vivo), useless plan for my simcard and phone,, and also network is not able to use with this plan from my phone, this is a huge lost, please reverse the recharge with ill do recharge with another plan...

This plan benefits are not clearly explained in the details while im recharged with internet banking,,...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — refund for unwanted plans

 Mihir Gami on Aug 16, 2019
I tried to pay 399 for jio plan using upi but after accepting from my bank app there was no confirmation on jio app and after 5min page got automatically expired. 399 was deducted from my account! I tried again and same result (Page got expired and money got deducted)! Called customer care of jio they told it will get refunded in 6-7 days! So, now i payed 399 using debit card and successfully done! But then after 1-2 hr got msg that my upi payment was done! Now i have 2 upcoming plan which i didnt plan for!...
Complaint comments  Read comments Complaint category Telecommunications

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