Reliance Jio Infocomm Customer Care
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1288
COMPLAINTS

Reliance Jio Infocomm Customer Care

Reliance Jio Infocomm Ltd.

Webpage:
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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
392
down
126

Phone:
Phone:
up
260
down
96

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

View More Information...

Customer satisfaction rating
4%
Complaints
1288
Pending
0
Resolved
56
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Reliance Jio Infocomm related photos (225)

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Reliance Jio Infocomm Customer Care related pictures (225)

Reliance Jio Infocomm Complaints & Reviews

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Reliance Jio Infocomm — Data loss automatically without using data

 Sandeep Liku on Apr 26, 2017
Dear Customer

Dear Madam/Sir,

I would like to drag your kind attention that Without using data, my data lost for last 4 days. After enquired with customer care they are telling me you have used this data already, where as on 26th April 2017, I have off my data for long. I have just open it hardly for an hour.

So requesting you to kindly resolve it earliest otherwise I will surrender this number.

I am unable to see my data usage as well as statement. Requesting you to kindly send me site wise usage .

Sandeep Mishra
7008484070
Complaint comments  Read comments Complaint category Banks

Reliance Jio Infocomm — No calling service

 Rama Kumar12 on Apr 26, 2017
I recharged for jio prime membership and also the 300₹ package but even after 2 complaints on their customer care i am unable to call via my jio number. When anyone else calls me my number seems switched off. Kindly assist me for the same. I want the recharge amount to be reimbursed. This is highly ridiculous that a customer even after paying for the service is nt being provided for. And this will only lead to a bad feedback and i am definite that i will no longer avail jio services once this amount is refunded....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Refund bout my money

 Sidrj001 on Apr 26, 2017
Hello
My service request number is sr1711468362. I had recharged through jio money app (A/c - 9860808737) on 7th april 2017. The app shows recharge is successful but as per customer care executive, the recharge wasn't take place. So he gave me assurance that my money will be refunded within 48 hours. But after 48 hours that not happen. Please help me to get my refund back....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Regarding jio user Data call sms

 Aditya Raj Choudhary on Apr 26, 2017
I cant see our users Data call sms history there are showiNg some Error that ll be given in below schortscree. Whose number is 7903425485...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — MY mobile porting request failure

 Supriya1511 on Apr 26, 2017
I had submitted request for porting my number which has idea as current service provider. After waiting for 15 days i was told by the shop owner who processed my request that they could not process my request.

Reason... He did not know...

Refund (399 + 99).. Company policy does not allow any refunds.

This whole situation is pathetic. Did not expect this from reliance, jio being one of the big startups... This is not accepted.

For a customer like me who is a staunch supporter of idea and vodafone, my first ever attempt with reliance is...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Mobile tower regarding

 love@555 on Apr 26, 2017
Sir mera naam prem prakash hai. mai KUSUMPUR PAHARI jo ki ( vasant vihar) me hai. mera colony KUSUMPUR PAHARI me kisi bhi mobile company ka mobile tower na hone ke karan hamare area me kisi bhi company ka mobile signal nahi aata hai. please aap se anurodha hai ki aap apni company reliance jio ka tower lagaye .jisse puri colony ke member aapki jio service me aaye aur jio service thick se use kar paye. hume reliance jio company se badi aasha hai. please provide one mobile tower in KUSUMPUR PAHARI.

Thanking you,

yours faithfully

prem prakash...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Jio Infocomm — Jio4GVoice OTP problem

 Soumyo roy on Apr 26, 2017
Hello I am Soumyo. I have jiofi 3 device and I used jio4gvoice app to make calls from my phone. But for some reason I have uninstalled this app. But when I have reinstall this it says that it has send OTP into my alternative mobile number provided by me. But my alternative mobile number does not receive any OTP. So, I am unable to use Jio4GVoice app. Please solve this problem as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Balance deducted but recharge not successful

 Alok Sethi on Apr 25, 2017
My Jio no is 7978404053 I make a payment 309 rupees date 15/04/2017 and time is 7:19 pm my transaction no is IU5294329240 balance deduct but recharge not success ful...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — No Refund for failed transaction

 rajeshpj on Apr 25, 2017
I did a 303 recharge on 07/04/2017 using jio money and I got a recharge successful confirmation message and but my service was suspended and when I contacted customer care they told me that the transaction was failed and they will issue a refund in 48 hours. now its already a week. I didn't get the refund. When ever I try call jio money nobody is attending the call and the jio customer is denying my my request saying it is different department. They cant do anything on it. It is like they are cheating the customers.

Jio: 7012663825
Transaction ID: 709707719519
Date and...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Jio Infocomm — Reliance Jio Sim

 srivenkat143 on Apr 25, 2017
Hi,

I visited the Reliance Jio store located at Trimulgherry to get my father's mobile number ported. The first time when I visited the staff there were not friendly. They asked me to come back after 2 days, they told me that there was some problem with portability. I went back after 2 days that is on Sunday with my mother.

I clearly told the staff that I wanted to port my parents number to Jio. I never wanted a new sim, that was the reason I visited the store second time. The staff told me that my mother's phone was a 3G phone and so portability will not work. So...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Payment refund

 amit gupya on Apr 25, 2017
Sir Iam amit Gupta sir Maine reliance Jio ka 303 ka recharge karwaya tha 7 Tarik Ko jiski reference no. BR0000474KXW and transaction id no. IRJM5269339604 ha per sir Jio k taraf se bol rahe ha ki apka transaction fail ho Gaya ha apka paisa refund hota 7 to 12 day Mai sir 15 din ho chuke ha na to sir paisa aaya ha or na hi jio ki taraf se santusth jawaw mil Raha ha sir wo bebkuf Bana rahe ha jis no. Per Maine recharge karwaya tha wo ha 7905742759 ha...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Recharge of rs 309 on 16 april, num#8310218994

 nafeesa Bagban on Apr 25, 2017
Hi,

I have recharged my num#8310218994 on 16april for rs 309 online and rec'd message also but now there is message that my calls are disgarded
Now my calls are not going & net is also slow down. I dont understand after my recharge online also sucessfully there is this kind problem. Pls resolve this issue as soon as possible and reply to me, otherwise i need to port...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Net connection is so weak

 paramsh on Apr 25, 2017
From the 15th of april the net connection is so so weak.., even home page is unable to open
we are facing a lot of serious problem . i have already talked to the jio customer care but they are not resolving my issue.
i live in lucknow jankipuram and in this area network is very weak.i talked to customer care many times but unfortunately i did not get satisfactory response...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — Recharge offer problem.

 tatasky201 on Apr 25, 2017
My no is 8770866316. I did recharge of Rs309 in DE DANA DAN offer.
As per scheme, this offer is valid for 3Months. But i got mail that offer is valid for 28 Days. I checked my current Plan in my Phone, it shows Happy New Offer instade of DE DANA DAN offer. I mail to Jio care regarding this issue but every time they are shooting mail for Internet speed issue resolution which has no relation to my problem. Pls. let me know my current paln by mail.

Megha /Uday Joshi
8770866316
9300812666...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Internet issue

 Daryl Thomas on Apr 25, 2017
This complaint is based on the connectivity and internet speed of Jio in ghatkopar (W), near Rcity and the speed of internet is very slow, it's download speed is not even 1mbps and upload​ speed is roughly around 200kbps. I have complaint to the Ghatkopar branch about the speed of internet issue, but the branch keeps ignoring it saying it's basically due to the offer that Jio is offering to its customers and suggest to wait a month more, but this has been the scenario for more than 3 months,
I urge you to look into this matter and resolve it.
Thankyou...
Complaint comments  Read comments Complaint category Internet Services

Reliance Jio Infocomm — Jio money not refunded

 Siva02 on Apr 25, 2017
I did a transaction for 506rs 2 weeks before using jio money wallet. Amount was DebiDebifrom my card but transaction got failed. I called customer care many times. Really they are useless and making customer foolish. Worst customer service ever. I dont know when they will refund my money. Its fraud and making peoples foolish. No one is picking call 1966....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Jio Infocomm — Not providing services for the money paid

 Monica Chogle on Apr 24, 2017
I made a recharge of 509 to my jio no which gives 2gb data every day... It has been 15 days i paid for it ans all d supervissrs are still not able to check y m i not getting 2 gb of data... I ve been calling thm every day from last 7-8 days ansd al of thm have been assuring me that tonight it will gt fixed bt it has been ages they are still trying to fix this... Jio is jus too much... Pathetic services... Pathetic also sounds good to be honest... Its d worst network to be with.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Recharge unsuccessful

 Hemanth000 on Apr 24, 2017
I have contacted paytm for incomplete transcation about my jio summer surprise rs 309 recharge but they have told to contact you. My transaction for jio membership has not been done rs 309 has been deducted from my wallet but it has not been reached to jio. I am trying since 15th apr but still the transaction has not been completed. I want refund immediately. My jio number 7989832733 and my paytm number 7997897202. Billedeskutil detail order my transaction id 9154447938 transaction date apr 15, 2017, 20:55pm. My reference no 7997897202. I need my refund immediately...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Jio Infocomm — Retailer refund balance enquiry recharge failed april 7th & 8th 2017

 Sharwan Patel on Apr 24, 2017
Recharge done by me 8th april two customer 7988781403/8168209547 but rc cancel msg come to customer after 4 days, now i am retailer balance not refund on my demo but for customer satisfaction i done another rc same amount after few days & many time contact to your customer care service whose pick call time after 20 mint but not give satisfy reply. Now i need proper details...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm — Regarding jio recharge not done but amount debited from account [#6482607]

 Rahul Barde on Apr 24, 2017
Dear jio,

I have done recharge of 402

But it get fail because of error and amount of recharge debited from my account. Please refund money or make rechagre to that number.

I have done payment with jiomoney.

Please respond to this mail. Because i have taken follow up continuously from 08/04/2017 but no one take part to reply.

This is not expected from reliance jio.

I have attached screenshot of transaction details...

Please reply asap.

Regards,
Ankita...
Complaint comments  Read comments [1]Complaint category Telecommunications

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