Google India / Tez — Deduct money but not refund

Prasenjeet Sengupta

from Rourkela, Odisha

Jun 5, 2021

Address:

Chhend Colony, Phase-1, Plot No- E/133, Sundergarh, Odisha, Rourkela, PIN- 769015

I have made a payment for dish tv of Rs. 252 on yesterday 4th June 2021. Payment has failed but amount has deducted from my account and not refunded to my account yet. From yesterday I have talk to good pay customer service executives many times but issue is not resolve. They said that if your "Raised dispute" option is enable then we accept all your complaints. But we will not register your complaint until your raised dispute option is enabled. This is the biggest mistake. One makes a mistake. From above, the fault of the bank continues to be blamed on the server. Please help me to get my money back to my account and that too as soon as possible.

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Google India / Tez customer support has been notified about the posted complaint.

Jun 05, 2021

Updated by Prasenjeet Sengupta What about my complaints ? This is not a matter in your opinion I think that. Hmmm ! I think my money value is too small ?

Jun 07, 2021

Updated by Prasenjeet Sengupta It's already 4 days left but my refund didn't get back to my account. Google pay is the wrost UPI ever. It's always perform this kind of practice. I don't know what is the issue of. But I need my money back at any cost. I didn't now how they will do it.

Jun 08, 2021

Updated by Prasenjeet Sengupta It has already 5 days but till now I didn't refund my deducted amount to my respected account. Is this fraud or what. Today I tried to talk to the customer care 4 times but they disconnected the call twice after checking my records, the third time the call got disconnected after waiting for a long time, if this is not rigged then what is it?