Google India / Tez — google india / tez failed transaction not refunded

Address:

Jhalawar, Jhalawar, Rajasthan, 326001

I paid payment rs. 5000 on 30th april 2019 using google pay and the transaction failed. Assuming that the money will be refunded to my bank account i made another payment for the transaction.

However, it has been 1 days now and the money is not refunded. I confirmed from icici bank that the amount is credited to [protected] and then spoke to customer care, nodal office, but they have not resolved the issue.

Please help
Mobile number: [protected]
Amount: rs 5000
Date: 30 april 2019