Google India / Tez — money debited but not credited

I have sent 40 thousand by using google pay on 28 jan 19 to one of my friend .But tilll date amount not credited into his account. I have contacted google pay customer support and npci via email and calls many times, but they ask me to wait for another 7 days. Even after 46 days they ask me to have patience . Nobody is giving any staisfactory reply .I felt cheated.Plz help. Made to suffer without any mistake
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I changed my mobile and i installed tez app and i tried to link with Paytm bank but it was never linked with tez so i thought to change account at that time my account was suspended so plz kindly help me with this matter
I done 2500 rs. Transaction on 4 march, 19 but transaction is failed and the amount is deduction into my bank account, amount reversal period is 7 days but still 15 days above transact and amount is not credited. Please help me for getting my deducting amount.

Google Transaction ID:
CICAgKCyufy2Fg

UPI Transaction ID:
[protected]

On Sunday 9th March at 12:30, the payment failed and the money got deducted from my account and still did not get the money back to my account.

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