Google India / Tez — money deducted from my account but not credited to receivers account

I m Ashish Kumar Tripathy i have done 1000 rs transactions from my ICICI account on tez apps. Money is debited to from my account but it's not credit in receivers account... ... So plz resolve this problem... This tez apps is working under google it's use for online transaction per transaction user get a coupon in there cashback amount... Nd showing transaction is on 3 December is successful but it not transfer to till date... I m doubt full an it's fraud... Plz help in this case...