Google India / Tez — Transaction failed and refund not received

Dear Team,

I ordered a product on Flipkart on Aug 5, 2021, at 08:02 PM with order no. OD[protected] and made the payment through the Google Pay app with UPI transaction ID[protected] the order was unsuccessful and my amount was deducted. I have raised a flag several times for this transaction on Google Pay but still, I haven't received any kind of mail/refund from Google Pay.

I have also talked with Flipkart customer care and they inform me that they haven't received any amount from this transaction and they can't provide any refund, My banking partner also declined the refund and gave the reason that payment was done through a third party app so they also not able to provide any kind of refund.

Sharing the transaction detail screenshots from Flipkart and Google Pay for your reference.

Kindly resolve my issue and provide me a refund as soon as possible.

For any query please call me at +91-[protected]/+91-[protected]