Google India / Tez — transaction failure

Address:

Chennai, Tamil Nadu, 600051

Ila jan 11th 2019 i have sented a 1000 rs to my another account through tez transaction failed it shows but amount debited from my account not received yet. I have already complainted to my bank they are not supportable due to this is third party application. I talked to tez customer care officer they are also not responding. Is this the way you responds to the customers. Till now it is not reflected. Take action about this.
Upi transaction if[protected]
Bank ac no. [protected], indian bank, chennai
Ac holder, naveen s