Google India / Tez — transactions failed but my is not received

Address:Bhojpur, Bihar

I have paid a electricity bill on 26 aug but my transition is shown processing. Then after complain my transition is failed on 31st aug. I have complain 4 times but my problem is not solved by google pay & billdesk. I will check then shown take 3-5 days then money is credit in my account. But 12 days go but my money is not credit. Please take my problem solve
My bill desktransation id - bdg[protected]okaxis
Bill desk id - bd01g4928665
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    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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