Google Play — payment refund

Website:

Google play

I have installed an app fortunescope from google play which aaked me for card details to proceed. Without my knowledge it debited rs 4300 from my account. I have raised a complain and get an reply that the amount has been refunded. But i have not received it yet and it's more than a month now. I am not getting any reply even after sending several emails.
Order no - gpa.[protected]..0