Google Tez Apps — money debited from my account but not credit in receiver's account

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New Delhi, Delhi

I m abhilash yeske i have done 1100 rs transactions from my sbi account on tez apps. Money is debited to from my account but it's not credit in receivers account... I also complaint npci but they also not responding to this issue... So plz resolve this problem... This tez apps is working under google it's use for online transaction per transaction user get a coupon in there cashback amount... Me and my frnd transfer a money to each other i send 500 rs two times and 100 rs one time transfer there after 1100 rs is deducted from my account but same it's not receives in frnds account... Nd reason is showing is waiting for bank this transaction is on 3 october but it not transfer to till date... I m doubt full an it's fraud... Plz help in this case...